Yasaman Malekdanesh

Detail-oriented and highly motivated Health Sciences graduate with a strong foundation in patient-centred care and customer service. Proven ability to support pharmacists in dispensing medications, managing inventory, and providing exceptional service to patients. Eager to leverage academic knowledge and hands-on training to contribute effectively to a dynamic pharmacy team and enhance patient care outcomes.

Sales Associate - 09/2022 to Current

Sunglass Hut

• Performed adjustments and repairs on prescription and non-prescription glasses, including fitting and replacement of parts.
• Promoted healthy vision by counseling and educating patients on the benefits of polarized and UV400 glasses.
• Increased store revenue by cross-selling with similar products using store promotions.
• Answered incoming telephone enquiries to provide store, product, and service information.
• Completed daily recovery tasks to keep work areas clean and organized for optimum productivity.

Sales Associate - 09/2021 to 05/2022

Call It Spring

• Provided exceptional service by assisting customers, answering questions, and making product recommendations.
• Operated the cash register to process transactions accurately and efficiently.
• Utilized team collaboration to upsell and cross-sell products to increase sales and enhance the shopping experience.
• Maintain an in-depth knowledge of the store’s inventory, including styles, sizes, and features of shoes and accessories.

• Foundations of Dementia certification program | Alzheimer's Society - 2023
• Formulas and mathematical equations | World of Optics, Essilor Luxottica - 2022
• TCPS 2 CORE (Tri-council policy statement), [Government of Canada] - 2020