Yas Ramezankhan
Richmond Hill,ON
Summary
I'm a highly experienced childcare professional with a strong background in supervising diverse teams, and leading engaging children's programs. I'm enthusiastic, and a personable team leader with a deep passion for working with children, and fostering learning through play and creativity. I bring keen knowledge of program planning and implementation, along with excellent leadership skills and a positive attitude that thrives in collaborative environments. I'm a safety-oriented professional knowledgeable about guest relations, equipment safety, and event planning. I can handle fast-paced work calmly and go above and beyond to promote guest satisfaction. I'm quick to resolve conflicts and other problems, as well as adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Day Camp Director
YMCA of Greater Toronto Area
Richmond Hill, Ontario
05.2023 - 08.2025
- Managed daily operations and activities for summer day camp programs.
- Supervised staff to ensure a safe and engaging environment for campers.
- Developed age-appropriate recreational activities and programming for children.
- Trained and mentored new staff on policies and procedures.
- Communicated with parents regarding camper progress and concerns effectively.
- Ensured compliance with safety standards and regulations at the camp site.
- Collaborated with community partners to enhance program offerings and resources.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Maintained and reviewed records and evaluations of staff, programs and related infrastructure.
- Established new program activities and expanded programs in accordance with strategic and operating plans, resulting in increase in camp attendance.
- Evaluated and documented performance and growth, relaying participant performance and growth to parents
- Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies.
- Managed camp finances, set the budget, and kept track of all purchases, including VISA submissions.
- Conducted interviews with potential staff members prior to making hiring decisions.
- Managed inventory of supplies used throughout the duration of each session of day camp programs.
- Created an enjoyable atmosphere by encouraging camper participation in activities and providing positive reinforcement.
- Developed and implemented day camp programs for children of all ages, including outdoor activities, educational games, and craft projects.
- Provided guidance to camp counsellors on how to lead activities with children in a positive manner.
- Oversaw disciplinary action when necessary to maintain a cohesive work environment.
- Planned special events such as weekly theme days and special activities for campers.
- Planned and oversaw the supervision of swim days, including setting ratio limits for staff to campers, and the overall supervision at the pool, ensuring a safe environment for campers and staff.
- Maintained communication with parents regarding their child's behaviour and progress while at the day camp.
- Resolved conflicts between staff members or between staff members and parents and guardians if needed.
- Confirmed completion of campers' relevant enrollment and medical forms.
- Handled check-in duties to acclimate new campers.
- Reviewed inventory levels and obtained supplies needed for lesson plans.
- Assigned and oversaw daily site cleanup by counsellors and campers.
- Maintained effective, consistent communication with parents and families using email and phone.
- Assisted with training camp staff on program and procedures.
- Created and coordinated weekly staff schedules, break schedules, daily activity schedules, and maintained proper staffing levels.
French Teacher
Imaginiarium for Kids
Richmond Hill
02.2025 - 05.2025
- Developed engaging lesson plans for French language instruction.
- Developed lesson plans and activities that focused on French grammar, pronunciation, and culture.
- Utilized audio-visual resources such as videos and DVDs in teaching French vocabulary and expressions.
- Organized interactive group activities to reinforce learning objectives.
- Adapted teaching methods to accommodate diverse learning styles of students.
- Promoted collaborative learning among peers through group work activities.
- Provided a safe learning environment where children could explore their creativity.
Member Experience Associate / Playroom Associate
Movati Athletic
Richmond Hill, ON
03.2022 - 08.2023
- Assisted members with inquiries and concerns through phone and email communication.
- Maintained accurate member records in the customer relationship management system.
- Collaborated with team to enhance member satisfaction and improve service delivery.
- Resolved conflicts by addressing member complaints and proposing effective solutions.
- Facilitated the onboarding process for new members, including providing tours of facility and completing paperwork.
- Tracked attendance data for members using online software programs.
- Provided customer service to resolve any issues or concerns that arose during a member's visit.
- Maintained accurate records of all transactions related to member accounts.
- Processed payments for memberships, services, and merchandise in accordance with company policies.
- Developed relationships with current members by engaging in conversations about their experiences at the facility.
- Greeted members upon arrival and provided assistance with membership inquiries.
- Performed daily maintenance tasks around the facility such as restocking supplies or cleaning equipment.
- Answered incoming calls regarding membership inquiries and complaints in a professional manner.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Supported sales team members to drive growth and development.
- Engage with children ages 3 months to 12 years old
- Lead activities, and ensure the Playroom is run in a safe, clean, and fun atmosphere.
- Develop lesson plans for activities to keep the kids engaged.
- Respond quickly to emergency situations, and perform appropriate rescue techniques and first aid, as appropriate.
- Provide exceptional customer service, and build rapport with children and parents.
- Perform routine maintenance and cleaning of the playroom and equipment.
- Proactively addresses any member concerns or issues related to Playroom activities with a caring attitude, and/or escalates them to the Operations & Programs Manager for resolution.
- Register children, complete administrative paperwork, and facilitate payments.
Day Camp Counselor
Green Acres Day Camp
Markham, Ontario
07.2018 - 07.2022
- Senior Counsellor- mentor of new staff joining specific age group
- Collaborated with other camp counselors to create an atmosphere of fun and learning.
- Watched participants to spot difficulties and provide aid, stopping activities, and offering assistance.
- Enhanced activity strategies to help users of different ability levels engage in activities.
- Cultivated positive relationships with children by interacting.
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
- Ensured proper supervision, safety, and security of participants and assigned volunteers.
- I followed and encouraged appropriate COVID-19 protocols, and adhered to the safety of co-counselors in my role as senior counselor.
- Ensured that high school students attending the field trip were aware of protocols and safety policies.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Pharma-Medical Science College of Canada
Toronto, ON01-2026
High School Diploma -
Richmond Green Secondary School
Richmond Hill, ON09-2020
Skills
- Effective communication
- Customer service
- Team building
- Program development
- Conflict resolution
- Budget management
- Activity planning
- Safety compliance
- Staff training
- Staff retention
- Training facilitation
- Inclusivity practices
- Staff management
- Emergency preparedness
- Parent communication
- Child development
- Curriculum design
- Supervision
- Instructional methods
- Curriculum coordination
- Crisis management
- Safety procedures
- Needs assessment
- Operations management
- Adaptability and flexibility
- Staff supervision
- Adaptability
- Professionalism
- Multitasking
- Team leadership
- Problem-solving
- Customer retention
- Problem-solving aptitude
- Goal setting
- Organizational skills
- Task prioritization
- Coaching and mentoring
- Program success monitoring
- Excellent communication
- Quality control
- Microsoft Office
Certification
- Standard First Aid + CPR-C + AED certified
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
French Teacher
Imaginiarium for Kids
02.2025 - 05.2025
Day Camp Director
YMCA of Greater Toronto Area
05.2023 - 08.2025
Member Experience Associate / Playroom Associate
Movati Athletic
03.2022 - 08.2023
Day Camp Counselor
Green Acres Day Camp
07.2018 - 07.2022
Associate of Applied Science - Diagnostic Medical Sonography
Pharma-Medical Science College of Canada
High School Diploma -
Richmond Green Secondary School
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