Yas Abdi
Toronto,ON
Summary
Dynamic professional with a solid background in medical reception, sales, and tutoring, demonstrating expertise in delivering exceptional customer service and driving revenue growth. Skilled in managing front desk operations, electronic medical record systems, and multitasking effectively in high-pressure environments. Proven ability to build rapport with diverse clientele, identify needs, and provide tailored solutions to enhance the customer experience. Strong communication and conflict resolution skills, coupled with a keen aptitude for time management and progress monitoring. Excited about leveraging my skills and experience in a banking role, dedicated to delivering superior service and contributing to the success of financial institutions.
Overview
5
5
years of professional experience
Work History
Medical Assistant
StopFalls Canada
06.2022 - Current
- High knowledge of Electronic Medical Records (EMR) including OSCAR and Accuro
- Responded to correspondence from insurance companies to verify patients' coverage
- Prepared and submitted ODSP (Ontario Disability Support Program) applications, ensuring accurate documentation and medical information
- Handled WSIB (Workplace Safety and Insurance Board) submissions, coordinating with healthcare professionals to gather necessary evidence
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Ordered customized hearing aids from companies like Phonak, Signia, Sonic, and Starkey
- Managed multi-line phone system (high volume of calls) and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Provided patients with required preparation and instructions based on the test they underwent (such as Vertigo Test and Tinnitus Test)
- Used MS Office applications including Word, Excel, and Outlook for required documentation
- Kept the clinic area clean and sanitized
Sales Associate
Swatch Eaton Centre
06.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites
- Managed huge line of more than 400 customers for the new Omega x Swatch watch
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by tagging
- Fixed watches (Replaced Batteries, Buffing watch glasses for scratches and resizing straps)
- Implemented up-selling strategies such as recommending complementary purchases to boost revenue
- Maintained records related to sales, returns and inventory availability
- Prepared large cash deposits with zero discrepancies
Fine Dining Server
Lusso Luxury Restaurant
09.2019 - 02.2021
- Provided exceptional fine dining service in a luxury event setting, specializing in weddings, corporate events, and private parties
- Expertly managed the dining and beverage service during weddings, coordinating with event planners to deliver a seamless and memorable experience for couples and their guests.
- Crafted and served a variety of beverages as both a fine dining server and bartender, including signature cocktails and wine pairings, while upselling additional offerings to enhance the event.
- Engaged with wedding guests, offering personalized recommendations for both food and beverages, while skillfully upselling additional services and products.
- Handled cash transactions and operated the register, ensuring accurate and efficient billing during large-scale events.
- Maintained the cleanliness and organization of the dining and bar areas, strictly adhering to food safety and sanitation regulations
- Monitored and managed inventory levels of beverages and supplies, ensuring that the bar was fully stocked and prepared for the demands of wedding events.
- Trained and mentored new servers, emphasizing the importance of hospitality, attention to detail, and maintaining Lusso Luxury’s high standards during events.
Education
Bachelor of Science - Psychology
York University
Toronto, ON2024
Skills
- Electronic Medical Record (EMR System)
- Patient Data Processing
- Referral Verification
- Medical Records Management
- Critical Thinking
- Medical Billing and Coding
- Front Desk Operations
- Typing and Filing
- Verbal Communication
- Multitasking Strengths
- Cash Handling Accuracy
- Customer Service
- Time Management
- Conflict Resolution
- Special Assignments
- Progress Monitoring
- Student Assistance
Timeline
Medical Assistant
StopFalls Canada
06.2022 - Current
Sales Associate
Swatch Eaton Centre
06.2022 - 02.2023
Fine Dining Server
Lusso Luxury Restaurant
09.2019 - 02.2021
Bachelor of Science - Psychology
York University
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