YAROSLAV HLADUN
Bradford,Canada
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
German Customer Service Consultant
LevelUP Casino
Online
06.2023 - 08.2023
- Provided customer service in German for clients from Austria and Germany, as well as in English for clients from Australia, New Zealand and Canada, for a company owning three online casinos.
French Customer Service Consultant
SupportYourApp
Online
10.2020 - 06.2023
- Worked as a customer support consultant in English and French on a variety of projects, providing efficient solutions and high-quality customer service, actively taking part in fruitful teamwork as well as improving my communication skills.
Interpreter
Azerbaijani Student Study
Lviv, Ukraine
02.2018 - 02.2019
- Worked as an interpreter at the 'Study abroad' exhibitions assisting the representatives of American, British, Canadian and Dutch universities, conducting numerous interpretations from English and German into Ukrainian, Russian and Polish.
Dedicated Customer Service Representative
- Dedicated to identifying customer needs and delivering effective solutions to all problems
- Excellent time management skills combined with a superior knowledge of the customer service industry
- Bilingual, hardworking, and ready to join my next team.
Education
Bachelor's Degree - International Relations and Area Studies
Jagiellonian University
Kraków, Poland07.2022
High School Diploma -
Lviv Linguistic Gymnasium
Lviv, Ukraine06.2019
Art School Diploma
Oleksa Novakivsky Art School
Lviv, Ukraine06.2016
Skills
- Adaptability
- Computer Skills
- Microsoft Office
- Leadership
- Ambitious
- Attentiveness
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Diligent
- Call Management
Languages
- English
- French
- Ukrainian
- German
- Polish
- Russian
- Spanish
Extracurricular Activities
- Student Exchange Program to Austria, Sankt Pölten, Austria, (09/2016 - 11/2016)
Vastly improved German abilities with a chance of a lifetime to speak to native speakers.
- Model United Nations, Lviv, Ukraine, (11/2018 - 11/2018)
Acted as a representative of The United States, where the ability to conduct quick research was paired with priorly-obtained creative solution skills.
- Winner of Lviv European Contest of Translators, Lviv, Ukraine
Competition regarding the quick ability to translate.
- Winner of School, City, and Regional Olympiads, Lviv, Ukraine, (09/2017 - 10/2019)
Winner in English, German, and French.
- Participant of State Olympiad, Chernihiv, Ukraine, (03/2019 - 03/2019)
Participated in the state olympiad of the English language.
Languages
English
Native/ Bilingual
French
Full Professional
Ukrainian
Native/ Bilingual
German
Limited
Polish
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Elementary
Timeline
German Customer Service Consultant
LevelUP Casino
06.2023 - 08.2023
French Customer Service Consultant
SupportYourApp
10.2020 - 06.2023
Interpreter
Azerbaijani Student Study
02.2018 - 02.2019
Dedicated Customer Service Representative
Bachelor's Degree - International Relations and Area Studies
Jagiellonian University
High School Diploma -
Lviv Linguistic Gymnasium
Art School Diploma
Oleksa Novakivsky Art School
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