Yarleni Contreras
Fontana,CA
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced customer service and sales representative. A multi-tasker who excels at staff training and inspiring great customer service and customer satisfaction. Regularly exceeds sales goals.
Overview
5
5
years of professional experience
Work History
BDC Representative
Rock Honda
09.2022 - Current
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Crew Trainer
McDonald's
08.2018 - 09.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Strictly followed all cash, inventory, labor policies, and procedures.
Sales Associate
T-Mobile
10.2020 - 05.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Arts - Accounting
Cal State University of San Bernardino
San Bernardino, CA05.2024
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA09.2022
Skills
- Bilingual (English-Spanish)
- Multi-tasking
- Problem Solving
- Effective communication skills
- Ability to deal with various personalities
- Patience
Timeline
BDC Representative
Rock Honda
09.2022 - Current
Sales Associate
T-Mobile
10.2020 - 05.2021
Crew Trainer
McDonald's
08.2018 - 09.2022
Associate of Arts - Accounting
Cal State University of San Bernardino
Associate of Science - Business Administration
Chaffey College
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