Yaritzi Quezada Hernandez
Escondido
Summary
Dedicated professional with experience as a Recreational Leader, Service Manager, Outreach Specialist, and FSW-ERSEA, focused on serving children and families. Bilingual with strong communication, collaboration, and customer service skills, skilled at delivering supportive programs and services that meet family needs. Experienced in community outreach, partnership development, and recruitment support, with a proven ability to enhance client experiences and team effectiveness. Highly adaptable with a strong willingness to learn, grow professionally, and contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Support Worker-ERSEA & Outreach Specialist
Easterseals Southern California
Escondido
2024.07 - Current
- Completed intake applications and managed the enrollment process in compliance with Head Start Performance Standards, ensuring accuracy and timely submission of all required documentation.
- Assessed family needs and identified appropriate community resources, providing referrals and support to ensure access to additional services when necessary.
- Served as an Outreach Specialist by collaborating with community organizations and identifying local events to engage families, strengthen community connections, and support program recruitment efforts.
Recreational Leader
City of Escondido
Escondido
2022.09 - 2024.02
- Supervised and coordinated recreational activities for children, ensuring a safe, structured, and engaging environment at all times.
- Maintained accurate and up-to-date records of attendance and program operations in accordance with organizational standards.
- Supported the orientation and training of new employees and volunteers, promoting a smooth onboarding process.
- Provided guidance and training to staff on the effective use of computer systems and applications.
- Demonstrated strong verbal and written communication skills when interacting with parents, fostering positive relationships and clear communication.
Manager/Lead of Service
Forever 21
Escondido
2020.06 - 2022.06
- One year of management experience focused on team development and driving sales growth.
- Trained and coached employees on upselling techniques and credit card promotions to increase revenue.
- Delegated responsibilities and assigned roles to ensure efficient store operations.
- Provided training on store recovery standards and proper register usage.
- Maintained a strong focus on delivering excellent customer service and ensuring guest satisfaction.
- Collaborated with team members to identify improvement opportunities and implement strategies to boost overall store performance.
Education
B.A. - Human Development Counseling Services
California State University San Marcos
San MarcosSkills
- Teamwork and Collaboration
- Adaptability and Willingness to Learn
- Customer Service Excellence
- Management and Leadership Skills
- Strong Communication Skills
- Proficient in Microsoft Office applications (Outlook, Excel, Word) and general computer operations
Certification
- First Aid Certification
- CPR Certified
- Mandated Reporter
References
- Lucy Hernandez, City of Escondido, Recreation Specialist- Supervisor, (442) 207-9333, lucher912@gmail.com
- Maritza Toledo, Forever 21, Operational Manager-Supervisor, (760) 877-5015, Mtoledo1515@gmail.com
- Cindy Floyd, Easterseals Southern California, Program Manager, Cindy_floyd@sbcglobal.net, (707)217-0596
Languages
- English
- Spanish
Timeline
Family Support Worker-ERSEA & Outreach Specialist
Easterseals Southern California
2024.07 - Current
Recreational Leader
City of Escondido
2022.09 - 2024.02
Manager/Lead of Service
Forever 21
2020.06 - 2022.06
B.A. - Human Development Counseling Services
California State University San Marcos