Yaritza Nayeli Martinez
Chula Vista,CA
Summary
Dynamic professional leader with extensive experience in youth development and mentorship, committed to fostering team collaboration and driving impactful results. Proven reliability and adaptability, complemented by strong skills in conflict resolution, program planning, and community outreach. Passionate about empowering young individuals and creating supportive environments, with over five years of experience in customer service, food handling, and money management within fast-paced settings. Eager to pursue opportunities that align with entrepreneurial aspirations while exploring interests in marine biology and criminal justice.
Overview
6
6
years of professional experience
Work History
Youth Leader
YMCA Child Development Center
San Diego, CA
10.2024 - Current
- A a Youth Leader, I am responsible for the direct supervision program participants, and for the daily planing and implementation of expanded learning program activities.
- Collaborates with other team members, families, and school personnel to provide participants with academic support, enrichment activities, and other student programs that increase student skill building, encourage healthy choices and behaviors, promote diversity and equality, support youth and leadership and increase overall academic achievement.
Barista
Starbucks
Chula Vista
05.2021 - 04.2024
- As a Barista for 3 years, I performed multiple job duties & manage morning rush of customers daily with efficient levelheaded customer service & responsible to welcome customers into our store, helping support team goals by assisting with cleaning task & taking customers orders, collect payments & provide accurate change, prepare cold & hot beverages, address & resolve customers concerns, arrange merchandise & educate customers on beverage menu items.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Navigated periods of high volume with a calm demeanor to keep the store operating to standard.
- Used upselling techniques to boost order value, generating additional revenue.
Cook
Lolita's Mexican Food Restaurant
Chula Vista
09.2020 - 08.2021
- As a cook for 1 year, I ensure ingredients & final products are fresh, follow recipes, including measuring, weighing & mixing ingredients, grill & oil meats vegetables, fish & other foods, garnish & arrange dishes.
- Trained new servers in company policies, guest service standards and best practices:
- Explained details for new menu items and daily specials.
- Informed customers of ingredients and allergens to support sensible menu choices.
Education
High School Diploma -
Bonita Vista High School
San Diego, CA06-2020
Skills
- Patience, Friendly, Positive attitude
- Upselling, Cash handling, Customer Service
- Team leadership, Teamwork & Collaboration
- Attention to detail, Active listening
- Youth mentoring, Multitasking
- Critical thinking, Problem Solving
- Work prioritization, Strong work ethic
- Flexible & adaptable, Dependable & responsible
- Organization and time management
- Verbal and written communication
Timeline
Youth Leader
YMCA Child Development Center
10.2024 - Current
Barista
Starbucks
05.2021 - 04.2024
Cook
Lolita's Mexican Food Restaurant
09.2020 - 08.2021
High School Diploma -
Bonita Vista High School