Yaritza Gutierrez
Bell
Summary
Customer Service Representative with expertise in conflict resolution and effective communication. Proven track record of enhancing customer loyalty through empathetic service and meticulous attention to detail. Skilled in managing high-pressure situations while ensuring customer satisfaction and promoting team collaboration in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
04.2024 - 03.2025
- In the paint department, managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business, going the extra mile for customers.
- Responded to customer requests for products, services, and paint information.
Customer Service Representative Agent/Contractor
VXI Global Solutions
12.2020 - 12.2023
- Different lines of business took place during employment. At first I was hired for FIS; which was customer service for Electronic Benefit Transfer card holders. Then it was for Federal Emergency Management Agency, in Disaster Assistance, document validation, and Covid-19 funeral assistance. Lastly was Modivcare care, which was for booking transportation for members who had insurance providing non emergency medical transportation.
Picker Packer
Fashion Nova Randstad
03.2019 - 10.2020
- Making and shipping online orders. Getting all item that displayed on the order; reviewing order. Packing orders in proper packaging: as of bag or box. Checking for proper labels, printing labels and order papers to ship to customer.
Returns Clerk
Forever 21 Randstad
05.2016 - 03.2019
- In returns department, processing orders that customers returned items. Evaluate; from accessories, clothing to shoes; if they were suitable for effective return or deny for damage items. Having to do about 250 to 300 orders daily.
Receptionist Clerk
Richard Kaplan Md
02.2014 - 04.2016
- Greet and welcome patients to the office. Sign them up, gather as well as provide paperwork accordingly. Keep patients files up to date. Calling about 20 patients a day, for up coming appointments, reschedule, and booking. Checking inventory, and restocking. Promoting products with samples for hands, body, face, detergent, fabric softener; etc. By the end my coworkers started teaching me about the different insurances, and how to check availability
Education
High School diploma -
Bell High School
Bell, CASkills
- Attention to detail
- Critical thinking
- Leadership
- Conflict resolution
- Documentation management
- Call center operations
- Effective communication
- Team collaboration
- Customer relationship management
- Product knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
The Home Depot Inc
04.2024 - 03.2025
Customer Service Representative Agent/Contractor
VXI Global Solutions
12.2020 - 12.2023
Picker Packer
Fashion Nova Randstad
03.2019 - 10.2020
Returns Clerk
Forever 21 Randstad
05.2016 - 03.2019
Receptionist Clerk
Richard Kaplan Md
02.2014 - 04.2016
High School diploma -
Bell High School
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