Yaritza Caballero
Menifee
Summary
Hotel Supervisor experienced in staff training and guest relations management. Achieved revenue optimization and a positive work environment through effective communication and team motivation. Focused on exceeding guest expectations and enhancing overall service quality.
Overview
4
4
years of professional experience
Work History
Hotel Supervisor
Home2 Suites By Hilton
Kokomo, IN
08.2024 - 07.2026
- Supervised daily hotel operations, ensuring compliance with brand standards and guest satisfaction.
- Managed room inventory and occupancy rates to optimize revenue generation strategies.
- Trained and developed team members on customer service protocols and operational procedures.
- Coordinated staff schedules to maintain adequate coverage during peak periods.
- Implemented quality control measures for cleanliness and maintenance of hotel facilities.
- Monitored financial transactions and ensured accuracy in reporting for departmental budgets.
- Oversaw inventory management, minimizing waste and optimizing cost control measures.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Wait Staff Member
El Borrego Mexican Restaurant
Kokomo, IN
09.2022 - 08.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Education
High School Diploma -
Perris Lake High School
Perris, CASkills
- Satisfaction metrics
- Front desk operations
- Employee training
- Complaint handling
- Concierge services
- Team collaboration
- Relations management
- Guest experience enhancement
- Revenue management
- Staff supervision
- Services management
- Mentoring programs
- Team leadership
- Talented leader
- Hospitality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Supervisor
Home2 Suites By Hilton
08.2024 - 07.2026
Wait Staff Member
El Borrego Mexican Restaurant
09.2022 - 08.2024
High School Diploma -
Perris Lake High School