Yarit Hernandez
Anaheim
Summary
Experienced bank teller with over 2 years of experience in high-volume bank branch. Successfully managed transactions exceeding $1M daily, resolved customer issues with a 95% satisfaction rate. Seeking to leverage proven customer service skills and expertise in bank operations to contribute to the success of Wells Fargo Bank. In this role, I have gained valuable experience in providing excellent customer service, processing various financial transactions, and adhering to strict security and compliance protocols. I take pride in my attention to detail and accuracy when handling cash and ensuring that every customer interaction is positive.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Garden Grove
07.2022 - Current
- In this role, I have gained valuable experience in providing excellent customer service, processing various financial transactions, and adhering to strict security and compliance protocols. I take pride in my attention to detail and accuracy when handling cash and ensuring that every customer interaction is positive
- Provide exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Developed strong relationships with customers to ensure repeat business.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
IHSS Provider
Ihss
02.2019 - 07.2022
- I worked with several seniors the last senior I worked for was 85 years old.
- Assisted with daily living activities such as meal preparation, bathing, dressing and grooming.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Transported clients to medical appointments and other activities as needed.
- Assisted with personal hygiene needs like brushing teeth, changing diapers and providing toileting assistance.
- Provided companionship and emotional support to clients.
- Encouraged clients to participate in recreational activities like reading books or playing board games.
- Ensured that all safety regulations were followed at all times in order to reduce risk of injury.
- Kept accurate time sheets detailing hours worked each day for payroll purposes.
- Organized daily tasks around the client's schedule while respecting their preferences and routines.
- Conducted regular assessments of the client's physical and mental condition in order to identify areas needing improvement.
- Performed light housekeeping duties including laundry, vacuuming, dusting, sweeping and mopping.
- Helped with mobility issues such as getting out of bed or transferring from a wheelchair to bed.
Server/Waitress
Knotts Berry Farm
Buena Park
07.2017 - 04.2021
- Delivered exceptional, friendly, and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Accurately recorded orders and partnered with team members to serve food and beverages to exceed guest expectations.
- Skillfully anticipated and addressed guest service needs.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Maintained a clean work area and other daily shift duties.
- Demonstrated strong teamwork and multi-tasking abilities.
Cook
Burger King
Anaheim
05.2017 - 07.2017
- Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
- Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to be served.
- Wash pots, pans, dishes, utensils, and other cooking equipment.
- Cooked burger patties, chicken patties, fries, fish, and desserts.
Waitress/Hostess
Norms Restaurant
Anaheim
11.2011 - 11.2016
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
- Success multitasking while remaining professional and courteous in fast-paced environments
Education
High School diploma -
Loara High School
Anaheim, CA06.2011
Skills
- Transaction processing
- Regulatory compliance
- Customer service
- Fraud detection
- Conflict resolution
- ATM certified
- Transaction approver
- Attention to detail
- Time management
- Communication skills
- Problem solving
- Money handling
- Account updating
- Multitasking and organization
- Cash handling expertise
- Deposit and withdrawal management
- Currency conversion
- Money orders
- Banking regulations knowledge
- Banking
- Safe and vault operation
Certification
- ATM Certified
- Transaction approver
- First Aid/CPR
- Driver's License
Additional Information
I possess a unique combination of skills and experience that align perfectly with your needs. I am a highly motivated and results-oriented individual with a strong track record. I am eager to learn, adapt, and contribute to the success of your organization.
Languages
- Spanish, Fluent
- English, Fluent
Willing To Relocate
- Stanton, CA
- Garden Grove, CA
- Buena Park, CA
Timeline
Bank Teller
Wells Fargo
07.2022 - Current
IHSS Provider
Ihss
02.2019 - 07.2022
Server/Waitress
Knotts Berry Farm
07.2017 - 04.2021
Cook
Burger King
05.2017 - 07.2017
Waitress/Hostess
Norms Restaurant
11.2011 - 11.2016
High School diploma -
Loara High School