Jordae (Yarden) Hyman
Brampton,Canada
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Assistant Educator
Miles Nadal JCC
Toronto, ON
12.2023 - Current
- Support Early Childhood Educators in organizing daily classroom activities
- Maintain a safe, inclusive, and structured environment for children
- Assist with classroom management and developmental activities
- Follow health and safety procedures and maintain daily reports
- Organize reading buddies to enhance reading and literacy skills
Optometric Assistant
Whitby Vision Care
Whitby, ON
01.2020 - 01.2022
- Conducted visual acuity testing and supported diagnostic procedures
- Supported the optometrists in patient pre-testing and eye exam preparation, enhancing overall patient experience
- Coordinated patient check-in, appointment scheduling, and clinic flow to maintain efficient operations
- Educated patients on clinic procedures and safety protocol
- Processed insurance claims, billing, and patient payments
Sales Associate
Things Engraved
St. Catharines, ON
09.2016 - 12.2019
- Analyzed sales data to identify trends and adjust sales strategies, contributing to improved customer satisfaction and sales performance.
- Contacted other stores to locate specific items for customers.
- Opened and closed cash registers, ensuring accurate financial transactions by counting money, separating charge slips, and balancing drawers.
- Performed floor moves, merchandising, and display maintenance to keep sales areas well-stocked and organized, enhancing overall shopping experience.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assistant Manager
Sears
Oshawa, ON
02.2015 - 08.2016
- Monitored daily sales to support achievement of sales targets.
- Promoted upselling strategies to increase average transaction value.
- Resolved difficult customer complaints and managed returns to enhance customer satisfaction.
- Supported inventory management processes using the company's inventory systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
ESL Volunteer Teacher
VIPkids
China
02.2024 - Current
- Facilitated interactive online classes using digital teaching tools.
- Created interactive activities that actively involved students in learning English.
- Conducted one-on-one tutoring sessions with struggling learners.
- Designed lesson plans tailored to diverse student groups to enhance learning engagement.
- Facilitated cultural exchange among classmates, promoting understanding and appreciation of diverse backgrounds.
Support Worker (Volunteer)
Heart2Heart
Whitby, ON
01.2016 - 01.2023
- Assisted children with disabilities in daily activities and programs to enhance their engagement and participation
- Promoted children's independence through structured activities and social events.
- Developed strong relationships with families and program staff through regular communication and collaborative meetings.
Education
Bachelor of Science - Biology
Trent University
Peterborough, ON01-2023
Bachelor of Arts - Toronto, ON
York University
Toronto, ON01-2016
Skills
- Digital teaching tools
- Teaching strategies
- Digital literacy
- Problem-solving abilities
- Interpersonal communication
- Effective communication
- Written communication
- Relationship building
References
References upon request
Certification
TESOL certificate- 2017
Timeline
ESL Volunteer Teacher
VIPkids
02.2024 - Current
Assistant Educator
Miles Nadal JCC
12.2023 - Current
Optometric Assistant
Whitby Vision Care
01.2020 - 01.2022
Sales Associate
Things Engraved
09.2016 - 12.2019
Support Worker (Volunteer)
Heart2Heart
01.2016 - 01.2023
Assistant Manager
Sears
02.2015 - 08.2016
Bachelor of Science - Biology
Trent University
Bachelor of Arts - Toronto, ON
York University