Yara Lia Reyes
Reseda
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Y Luxe Aesthetics
Woodland Hills
03.2023 - 12.2024
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Scheduled and confirmed appointments for clients and staff.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support including photocopying, faxing, and filing.
- Updated and maintained office policies and procedures.
- Assisted with scheduling appointments for clients and visitors.
Med Tech
Ventura Living Senior
Woodland Hills
11.2022 - 02.2023
- Helping manage medication administration and distribution.
- Assisted in preparing medications under supervision.
Caregiver
Ventura Living Senior
Woodland Hills
01.2022 - 10.2022
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Contributed to case reviews of client status and progress.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted clients with maintaining good personal hygiene.
Cashier
Ramos Envios Check Cashing
Los Angeles
12.2020 - 11.2021
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves with merchandise when needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
GED -
Burbank Adult School
Burbank, CA11-2023
Bachelor of Arts - Accounting Advanced Diploma
INATEC
Managua, Nicaragua12-2011
High School Diploma -
Nicaragua Highschool
Managua, Nicaragua12-2007
Some College (No Degree) - Training
Burbank Adult School
Burbank, CASome College (No Degree) - Medical Assistent
Burbank Adult School
Burbank, CASkills
- Business administration
- Mail coordination
- Work prioritization
- Strategic planning
- Scheduling
- Cash handling
- Basic accounting
- Customer assistance and interaction
- Verbal and written communication
- Front office management
- Team collaboration
- Fluent in Spanish
- Hospitality services
- Administrative support
About me
- Motivated and dedicated individual with a strong passion for healthcare, seeking an entry-level position as a medical assistant to utilize caregiving experience and newly acquired skills in medication management patient care.
Timeline
Front Desk Receptionist
Y Luxe Aesthetics
03.2023 - 12.2024
Med Tech
Ventura Living Senior
11.2022 - 02.2023
Caregiver
Ventura Living Senior
01.2022 - 10.2022
Cashier
Ramos Envios Check Cashing
12.2020 - 11.2021
GED -
Burbank Adult School
Bachelor of Arts - Accounting Advanced Diploma
INATEC
High School Diploma -
Nicaragua Highschool
Some College (No Degree) - Training
Burbank Adult School
Some College (No Degree) - Medical Assistent
Burbank Adult School
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