Yara Tadros

• Experience in leading large scale network transformation programs
• Establishing successful business process for Multimillion digital services programs and defining program governance
• Creating and executing master program and project plans including scope, schedule, budget, quality, resources, communication, and risk
• Leading change control process to ensure that any project deviations are properly handled through change requests
• Developing strong business relationship with customer executives to ensure smooth coordination with its various departments
• Coaching, mentoring and leading large teams of onshore and offshore SMEs, integrators and team leads with focus on goal achievement, project profitability & customer satisfaction
• Leading program governance with account executives to report and monitor performance, identify progress, issues and mitigation plans
• Leading internal and customer meetings to discuss program progress and eliminate any showstoppers
• Maintaining program budget by issuing financial reports from SAP on weekly basis, communicating with management to forecast any budget deviation or cost reduction
• Collaborating with sales team in presales activities and quotation submissions
• Working on cost reduction and margin improvement
• Creating and maintaining billing plan
• Assigning project assignments to project team, anticipating, and resolving resource conflict and scheduling problems
• Performing frequent risk assessment to manage risks through project lifetime
• Working in high pressure environment juggling between multiple projects to meet tight timelines and budgets
• Managing implementation of all projects, following PMP and agile methodologies
• Extensively communicating to all project stakeholders to manage their expectations and engagement
• Consolidating customer, management, and team feedback to come up with business process improvement methods.

Ø Governance with domains

• Supporting head of operations in leading monthly Level 1 and Level 2 governance reviewing program financials, key risks, program deviations and new opportunities
• Working on action plan with program directors to recover problematic programs and resolve open issues.

Ø Cloud migration

• Planning and execution of migration of legacy Ericsson network location platform to CNIS based platform, leading team of leads, designers, SMEs and integrations.
• Managing different vendors and 3PPs.
• Collaborating with different stakeholders to ensure alignment and support to program goals.
• Identifying program risks and creating risk mitigation plan to monitor and control key risks.

Ø Mobile positioning program

• Managed multi-million program for 5G Mobile positioning solutions for T1 operator.
• Recognized for driving automation solutions which increased upgrade rollout efficiency by 60%,
• Successfully implemented plan for program optimization and cost reduction that saved 8% of program costs.
• Established task force of designers, SMEs and testers to improve SW quality, following process of continuous testing and deployment.
• Lead governance reviews with account directors, reviewing program status, KPIs and risks.

Ø OSS & ENM Deployment program

• Successfully managed multiple OSS (Operations Support Systems) & ENM (Ericsson Network Management) deployments for various Tier 1 & Tier 2 operators.
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• Ø Numbering plan change program
• · Successfully migrated 25M subscribers to new numbering plan for T1 operator.
• · Program was categorized as high-risk strategical program due to its technical complexity and high visibility.
• · Program included multiple projects for Core, CS, VPN, Billing and CS, impacts of changes in all areas had to be very carefully considered and coordinated.
• · Successfully lead team of over 30 resources located in 6 different countries.
• · Excellent achievement ending with smooth, successful cutover and high satisfactory results from Ericsson and customer’s executives.
• · Enhancement of project margin by 15%.
• Ø VPN projects
• · Multiple VPN projects including VPN installation, upgrades, and customizations.
• · Project was handed over after multiple failures of upgrade and customer escalations.
• · Established and lead task force of VPN experts to support upgrade problems and increase customer satisfaction.
• Ø Multi mediation projects
• · Increased Ericsson’s footprint by swapping of existing Competitor’s Multi-Mediation and upselling of Multi-mediation expansions
• · Successful and smooth migration of 5M subscribers.
• · Successful management of 3PP suppliers.
• · Developed and implemented comprehensive sales and marketing strategies to grow business and increase revenues.
• Ø Charging system expansion
• · Worked in high stressful environment to meet tight timelines crashing project activities to save project time and enhance resources utilization by 30%.

• Managed execution of support contracts for different operators
• Successfully managed transition to off -shore support resulting in cost saving and improved support quality
• Managed local and remote support teams of different technical background to successful execution of customer support contract
• Worked on cost reduction plan for assigned support contracts results in noticeable enhancement in projects margins
• Increased business volume by selling new support contracts
• Managed customer emergencies and lead customer escalations
• Succeeded in enhancing customer satisfaction by setting clear improvement plans and following up on actions needed.
• Supervised operations of 24-hour customer service desk staffed by 15 team members