Yara kassis
oakville,Ontario
Summary
I am a multi-talented marketing enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. I enjoy being a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Body Shop
11.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Crew Member
McDonald's
04.2020 - 08.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Education
BBA - Marketing
Trent University
Peterborough, ON12.2023
Skills
- Graphic Design
- Business Administration
- Customer Relations
- Business Planning
- Sales and Marketing Methods
- Presentation Creation
- Presentation Delivery
- Collect Data
- Marketing Analytics
- Social Media Best Practices
- Digital Media
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Assistant Manager
The Body Shop
11.2021 - Current
Crew Member
McDonald's
04.2020 - 08.2021
BBA - Marketing
Trent University
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