Yar Ayuen Mach
Victoria
Summary
As a student-athlete at the University of Victoria, I have honed strong leadership, teamwork, and discipline, thriving in collaborative environments. And as a psychology major, I am passionate about understanding and helping people. I apply my knowledge of human behavior, communication, and problem-solving to real-world interactions, creating meaningful and engaging experiences, whether in customer service or team settings.
Overview
1
1
year of professional experience
Work History
Customer Service
Manager, Blake
03.2023 - 06.2024
- Maintained strong customer relations and effective customer service standards.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Maintained exceptional customer service standards throughout every shift.
- Maintained excellent customer service and positive attitude.
- Greeted customers warmly to provide exceptional customer service.
Making Beds at Okanagan Lakeside Hotel
Manager, Nancy
04.2023 - 01.2024
- Removed dirty linens from guest rooms.
- Improved guest satisfaction by consistently preparing comfortable and well-made beds.
- Maintained carpeted surfaces by spot cleaning and vacuuming.
- Contributed to positive guest feedback by ensuring all bedding materials were fresh, clean, and properly placed.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Bachelor of Arts - Social Sciences
University of Victoria
Victoria, BC06-2028
Skills
- Strong Customer Engagement Skills
- Positive Client Interaction
- Flexible in Dynamic Situations
- Analytical Problem Solving
- Creativity
Languages
English
Full Professional
Timeline
Making Beds at Okanagan Lakeside Hotel
Manager, Nancy
04.2023 - 01.2024
Customer Service
Manager, Blake
03.2023 - 06.2024
Bachelor of Arts - Social Sciences
University of Victoria
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