Yaqing Yang
Scarborough
Summary
- With a background in police foundation, I have a passion for law enforcement, and a commitment to upholding Canada's security and integrity, I believe I am a well-qualified candidate for this placement role.
- My academic and professional background in police foundation has fully equipped me with a solid foundation in legal procedures, conflict management, and counseling skills. In my previous role working as a mentor under Motorola Foundations First Response Camp, I gained hands-on experience in working with different diversity of youths and their fosters.
- This experience has built up my ability to work under pressure adapt to the change of atmospheres and deal with different conflict situations.
- As a student border service Officer, I aim to contribute to the agency's mission to ensure citizens feel safe and secure in our community. I understand the importance of maintaining a safe and respectful community, and I am ready to take on the challenges that come with this responsibility.
Overview
4
4
years of professional experience
Work History
Stuent Mentors
Humber College Institute Of Technology & Advanced Learning
06.2020 - 06.2022
- Assessed students' knowledge, comprehension, and study habits to help them to have a better understanding of community service programs.
- Established atrusting relationship with mentees by maintaining professionalism and honoring confidentiality.
- Collaborated with school counselors, teachers, and administrators to aid mentee success.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Implemented strategies to help mentees manage stress and difficult emotions.
Supervisor
Zenq Dessert
01.2018 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
Cashier
TnT Supermarket
01.2018 - 01.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science -
Humber College
Lakeshore, ON04.2025
Bachelor of Science -
Humber College
Lakeshore, ON04.2023
High School Diploma -
Central Technical School
Toronto, ONSkills
- Excellent time management skills
- Strong attention to detail, ensuring accuracy in documents and inspections
- Effective communication skills for engaging with citizens and colleagues
- Ability to remain calm and composed in high-stress situations
- The commitment to upholding the highest ethical standards and the law
- Proper counseling and empathy skills to practice when dealing with a conflicting situation
- Multilingual in Mandarin, Cantonese, and English
Accomplishments
- safeTALK
- Emergency First Aid and CPR/AED Level C
- G Driver's License
Timeline
Stuent Mentors
Humber College Institute Of Technology & Advanced Learning
06.2020 - 06.2022
Supervisor
Zenq Dessert
01.2018 - 01.2020
Cashier
TnT Supermarket
01.2018 - 01.2019
Bachelor of Science -
Humber College
Bachelor of Science -
Humber College
High School Diploma -
Central Technical School
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