Yao Amewouame
Montreal
Summary
Dynamic professional teacher with a proven track record in India, Colombia and in Canada, excelling in tailored solutions and upselling strategies. Adept in CRM software and classroom management, I foster positive client relationships while enhancing team collaboration. Committed to driving customer satisfaction and achieving customer care targets through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Customer Care Representative
Connect6 Group
05.2024 - 09.2024
- Assisted customers with inquiries related to security system installation, troubleshooting, and service packages, offering tailored recommendations based on their needs.
- Provided quotes, explained pricing models, and offered promotional deals to maximize sales and meet revenue goals.
Monitor Socio Linguistic
Le Point Cardinal
02.2024 - 03.2024
- Multilingual Environments: Understanding of language dynamics in multilingual and multicultural classrooms and how to monitor and support language development in these settings.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
Customer Service Representative
Randstad/ DavidsTea
11.2023 - 12.2023
- Processed and tracked customer orders for tea products, ensuring timely delivery and notifying customers of any shipping issues or delays.
- Assisted customers in troubleshooting problems with their tea orders, such as incorrect quantities or missing items, offering solutions like refunds or replacements.
Cross Cultural Ambassador
American School Way
06.2023 - 10.2023
- Community Project Development: Expertise in designing and implementing community-based projects that address issues like pollution, tourism, social integration, traffic, and economic development..
- Language Learning Integration: Proficient in integrating language learning into community projects to improve communication, enhance employability, and promote intercultural understanding.
- Raised awareness about global issues through thought-provoking discussions, enabling informed decision-making among participants.
Personal Classes
Freelancing
02.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
French Teacher
Smart
01.2022 - 04.2022
- Communicated with students in French to foster oral proficiency.
- Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
Online English Teacher
Sykes
08.2021 - 01.2022
- Curriculum Development: Designing lesson plans that focus on improving language proficiency in real-world customer service situations, including phone calls, emails, and live chat.
- Pronunciation and Fluency: Focus on clear pronunciation, fluency, and accent reduction to ensure customer service agents speak confidently and professionally.
- Pronunciation and Fluency: Focus on clear pronunciation, fluency, and accent reduction to ensure customer service agents speak confidently and professionally.
Customer Service Officer
Teleperformance
08.2020 - 06.2021
- Customer Issue Resolution: Skilled in resolving complaints related to damaged items, incorrect orders, shipping delays, refunds, and payment discrepancies
- Product Knowledge: Familiarity with various product categories sold on Amazon, enabling accurate and efficient assistance for customers
- CRM Software: Proficient in using CRM platforms (Salesforce, Amazon’s internal systems, Genesis) to track customer interactions and resolutions.
Senior English Teacher
Universidad Manuela Beltran
02.2020 - 07.2020
- Focus: Build foundational language skills such as vocabulary, simple sentence structures, basic grammar, and phonetics for Manuela Beltran Students.
- Cross-Cultural Approach: Highlight cultural topics such as traditions, values, and communication styles in English-speaking countries, allowing UMB students to discuss and compare with their own cultural experiences.
- Incorporate Culturally Relevant Content: Tailor materials and examples to reflect Manuela Beltran students' diverse cultural contexts, which makes learning more relatable and engaging.
Seasonal English Teacher
Universidad De Desarrollo Y De Investigacion
07.2019 - 08.2019
- Writing Practice: Assign regular writing tasks and provide feedback on grammar, vocabulary, coherence, and argumentation.
- Vocabulary Expansion: Focus on expanding academic vocabulary and how to understand complex language structures.
- Listening for Specifics: Practice listening for detailed information, opinions, and arguments to help students improve their comprehension.
French Teacher
AIESEC Universidad Javeriana: American School Way
03.2017 - 08.2017
- Led American School Way's group activities focusing on conversational French and real-life communication scenarios, encouraging students to practice speaking and listening skills.
- Supported American School Way students in building confidence with their language skills by offering one-on-one tutoring sessions and feedback on assignments.
- Inclusive Teaching Methods: Tailoring lesson plans and teaching approaches to accommodate students’ varied cultural perspectives and experiences.
Internship:Market Research Analyst
AIESEC: Unimrkt Research Pvt Ltd
05.2016 - 01.2017
- Market Research: Proficient in data collection, analysis, and reporting using tools like Excel, Google Analytics, and surveys
- Cross-Cultural Communication: Experienced in engaging with local communities, building relationships, and understanding diverse cultural perspectives
- Project Management: Ability to manage tasks, timelines, and resources while collaborating with cross-functional teams.
- Facilitated interactions between AIESEC interns and local communities, promoting cross-cultural exchanges through events and social activities.
Volunteer: Global Talent Development
AIESEC INDIA
02.2012 - 05.2015
- Improve communication: Teach local languages or international languages (such as English, French, etc.) to help rural communities access broader opportunities and connect with global markets.
- Cultural preservation: Help communities preserve their native languages while also promoting multilingualism.
- Cultural exchange programs: Facilitate programs where rural communities can share their stories, culture, and traditions with urban or international audiences, fostering mutual respect and understanding.
- Identify languages spoken and their relation to economic or social opportunities.
- Speaking Practice: Hold weekly conversation workshops where participants practice speaking with teachers and peers, focusing on Canadian English or French accents, and practical dialogues.
Internship: Global Community Development
AIESEC INDIA: CDSA
01.2011 - 06.2011
- Used AutoCAD to design detailed road layouts, alignments, and intersections for multiple infrastructure projects in CDSA Pune (India).
- Designed road plans, including horizontal and vertical alignments, cross-sections, and pavement details using AutoCAD.
- Provided support for the preparation of construction drawings and documentation.
- Relevant Coursework: Roadway Design, Transportation Engineering, AutoCAD for Civil Engineering, Surveying and Mapping.
Education
Associate of Applied Science - Computer Science
Ministere De L'Enseignement Superieur
TOGO 06.2007 - 09.2012
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Classroom Management
- Personality Development
- Professional writers
Accomplishments
- Collaborated with team of more than 40 students and teachers in the development of American School Way First Museum"
It was my initiative to create a museum for the school.. and the project was finalized successfully.
- AIESEC INDIA: Internship trip for two purposes: Peace and fulfillment during the Global Community Development projects.
Languages
English
Full Professional
French
Full Professional
Spanish
Professional Working
Certification
- DALF C1: International French for life certificate which gives the ability to teach and handle fluent conversation worldwide.
Timeline
Customer Care Representative
Connect6 Group
05.2024 - 09.2024
Monitor Socio Linguistic
Le Point Cardinal
02.2024 - 03.2024
Customer Service Representative
Randstad/ DavidsTea
11.2023 - 12.2023
Cross Cultural Ambassador
American School Way
06.2023 - 10.2023
Personal Classes
Freelancing
02.2022 - 01.2023
French Teacher
Smart
01.2022 - 04.2022
Online English Teacher
Sykes
08.2021 - 01.2022
Customer Service Officer
Teleperformance
08.2020 - 06.2021
Senior English Teacher
Universidad Manuela Beltran
02.2020 - 07.2020
Seasonal English Teacher
Universidad De Desarrollo Y De Investigacion
07.2019 - 08.2019
French Teacher
AIESEC Universidad Javeriana: American School Way
03.2017 - 08.2017
Internship:Market Research Analyst
AIESEC: Unimrkt Research Pvt Ltd
05.2016 - 01.2017
Volunteer: Global Talent Development
AIESEC INDIA
02.2012 - 05.2015
Internship: Global Community Development
AIESEC INDIA: CDSA
01.2011 - 06.2011
Associate of Applied Science - Computer Science
Ministere De L'Enseignement Superieur
06.2007 - 09.2012
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