Yao Amewouame
Montreal
Summary
Dynamic professional teacher with a proven track record in India, Colombia and in Canada, excelling in tailored solutions and upselling strategies. Adept in CRM software and classroom management, I foster positive client relationships while enhancing team collaboration. Committed to driving customer satisfaction and achieving customer care targets through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Customer Care Representative
Connect6 Group
Montreal, CANADA
05.2024 - 09.2024
- Assisted customers with inquiries related to security system installation, troubleshooting, and service packages, offering tailored recommendations based on their needs.
- Provided quotes, explained pricing models, and offered promotional deals to maximize sales and meet revenue goals.
Monitor Socio Linguistic
Le Point Cardinal
Montreal, CANADA
02.2024 - 03.2024
- Multilingual Environments: Understanding of language dynamics in multilingual and multicultural classrooms and how to monitor and support language development in these settings.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
Customer Service Representative
Randstad/ DavidsTea
Montreal, CANADA
11.2023 - 12.2023
- Processed and tracked customer orders for tea products, ensuring timely delivery and notifying customers of any shipping issues or delays.
- Assisted customers in troubleshooting problems with their tea orders, such as incorrect quantities or missing items, offering solutions like refunds or replacements.
Cross Cultural Ambassador
American School Way
Medellin, COLOMBIA
06.2023 - 10.2023
- Community Project Development: Expertise in designing and implementing community-based projects that address issues like pollution, tourism, social integration, traffic, and economic development..
- Language Learning Integration: Proficient in integrating language learning into community projects to improve communication, enhance employability, and promote intercultural understanding.
- Raised awareness about global issues through thought-provoking discussions, enabling informed decision-making among participants.
Personal Classes
Freelancing
Medellin, COLOMBIA
02.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
French Teacher
Smart
Medellin, COLOMBIA
01.2022 - 04.2022
- Communicated with students in French to foster oral proficiency.
- Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
Online English Teacher
Sykes
Barranquilla, COLOMBIA
08.2021 - 01.2022
- Curriculum Development: Designing lesson plans that focus on improving language proficiency in real-world customer service situations, including phone calls, emails, and live chat.
- Pronunciation and Fluency: Focus on clear pronunciation, fluency, and accent reduction to ensure customer service agents speak confidently and professionally.
- Pronunciation and Fluency: Focus on clear pronunciation, fluency, and accent reduction to ensure customer service agents speak confidently and professionally.
Customer Service Officer
Teleperformance
Bucaramanga, COLOMBIA
08.2020 - 06.2021
- Customer Issue Resolution: Skilled in resolving complaints related to damaged items, incorrect orders, shipping delays, refunds, and payment discrepancies
- Product Knowledge: Familiarity with various product categories sold on Amazon, enabling accurate and efficient assistance for customers
- CRM Software: Proficient in using CRM platforms (Salesforce, Amazon’s internal systems, Genesis) to track customer interactions and resolutions.
Senior English Teacher
Universidad Manuela Beltran
Bucaramanga, COLOMBIA
02.2020 - 07.2020
- Focus: Build foundational language skills such as vocabulary, simple sentence structures, basic grammar, and phonetics for Manuela Beltran Students.
- Cross-Cultural Approach: Highlight cultural topics such as traditions, values, and communication styles in English-speaking countries, allowing UMB students to discuss and compare with their own cultural experiences.
- Incorporate Culturally Relevant Content: Tailor materials and examples to reflect Manuela Beltran students' diverse cultural contexts, which makes learning more relatable and engaging.
Seasonal English Teacher
Universidad De Desarrollo Y De Investigacion
Bucaramanga, COLOMBIA
07.2019 - 08.2019
- Writing Practice: Assign regular writing tasks and provide feedback on grammar, vocabulary, coherence, and argumentation.
- Vocabulary Expansion: Focus on expanding academic vocabulary and how to understand complex language structures.
- Listening for Specifics: Practice listening for detailed information, opinions, and arguments to help students improve their comprehension.
French Teacher
AIESEC Universidad Javeriana: American School Way
Bogota COLOMBIA
03.2017 - 08.2017
- Led American School Way's group activities focusing on conversational French and real-life communication scenarios, encouraging students to practice speaking and listening skills.
- Supported American School Way students in building confidence with their language skills by offering one-on-one tutoring sessions and feedback on assignments.
- Inclusive Teaching Methods: Tailoring lesson plans and teaching approaches to accommodate students’ varied cultural perspectives and experiences.
Internship:Market Research Analyst
AIESEC: Unimrkt Research Pvt Ltd
Gurgaon, INDIA
05.2016 - 01.2017
- Market Research: Proficient in data collection, analysis, and reporting using tools like Excel, Google Analytics, and surveys
- Cross-Cultural Communication: Experienced in engaging with local communities, building relationships, and understanding diverse cultural perspectives
- Project Management: Ability to manage tasks, timelines, and resources while collaborating with cross-functional teams.
- Facilitated interactions between AIESEC interns and local communities, promoting cross-cultural exchanges through events and social activities.
Volunteer: Global Talent Development
AIESEC INDIA
Delhi, INDIA
02.2012 - 05.2015
- Improve communication: Teach local languages or international languages (such as English, French, etc.) to help rural communities access broader opportunities and connect with global markets.
- Cultural preservation: Help communities preserve their native languages while also promoting multilingualism.
- Cultural exchange programs: Facilitate programs where rural communities can share their stories, culture, and traditions with urban or international audiences, fostering mutual respect and understanding.
- Identify languages spoken and their relation to economic or social opportunities.
- Speaking Practice: Hold weekly conversation workshops where participants practice speaking with teachers and peers, focusing on Canadian English or French accents, and practical dialogues.
Internship: Global Community Development
AIESEC INDIA: CDSA
Maharashtra, INDIA
01.2011 - 06.2011
- Used AutoCAD to design detailed road layouts, alignments, and intersections for multiple infrastructure projects in CDSA Pune (India).
- Designed road plans, including horizontal and vertical alignments, cross-sections, and pavement details using AutoCAD.
- Provided support for the preparation of construction drawings and documentation.
- Relevant Coursework: Roadway Design, Transportation Engineering, AutoCAD for Civil Engineering, Surveying and Mapping.
Education
Associate of Applied Science - Computer Science
Ministere De L'Enseignement Superieur
TOGO 06.2007 - 09.2012
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Classroom Management
- Personality Development
- Professional writers
Accomplishments
- Collaborated with team of more than 40 students and teachers in the development of American School Way First Museum"
It was my initiative to create a museum for the school.. and the project was finalized successfully.
- AIESEC INDIA: Internship trip for two purposes: Peace and fulfillment during the Global Community Development projects.
Languages
English
Full Professional
French
Full Professional
Spanish
Professional Working
Certification
- DALF C1: International French for life certificate which gives the ability to teach and handle fluent conversation worldwide.
Timeline
Customer Care Representative
Connect6 Group
05.2024 - 09.2024
Monitor Socio Linguistic
Le Point Cardinal
02.2024 - 03.2024
Customer Service Representative
Randstad/ DavidsTea
11.2023 - 12.2023
Cross Cultural Ambassador
American School Way
06.2023 - 10.2023
Personal Classes
Freelancing
02.2022 - 01.2023
French Teacher
Smart
01.2022 - 04.2022
Online English Teacher
Sykes
08.2021 - 01.2022
Customer Service Officer
Teleperformance
08.2020 - 06.2021
Senior English Teacher
Universidad Manuela Beltran
02.2020 - 07.2020
Seasonal English Teacher
Universidad De Desarrollo Y De Investigacion
07.2019 - 08.2019
French Teacher
AIESEC Universidad Javeriana: American School Way
03.2017 - 08.2017
Internship:Market Research Analyst
AIESEC: Unimrkt Research Pvt Ltd
05.2016 - 01.2017
Volunteer: Global Talent Development
AIESEC INDIA
02.2012 - 05.2015
Internship: Global Community Development
AIESEC INDIA: CDSA
01.2011 - 06.2011
Associate of Applied Science - Computer Science
Ministere De L'Enseignement Superieur
06.2007 - 09.2012