YAO AMEWOUAME
Montreal,Quebec
Summary
Resourceful professional specializing in customer service and office administration. Known for problem-solving abilities and data management expertise, contributing to improved workflow efficiency and team collaboration.
Dedicated Language Classroom Teacher with current DALF C1 teaching certificate. Bringing 7 years' experience at the Advanced level. Driven to help all students excel.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Access Information Management, Inc
Montreal. Canada
02.2026 - 02.2026
- Coordinated office operations to enhance workflow efficiency and productivity.
- Facilitated communication between departments, streamlining information exchange and collaboration.
- Responsible for maintaining and organizing Canada Revenue Agency (CRA) documents in an accurate and structured manner. Duties include classifying CRA documents by client name and year, removing staples, unfolding compressed papers, and preparing documents for scanning
By-election Volunteer
Liberal Party of Canada
Montreal, Canada
09.2024 - 09.2024
- Organized community outreach events to engage constituents and promote party initiatives.
- Coordinated volunteer recruitment efforts, enhancing team capacity and participation in local campaigns.
- Developed communication materials for social media platforms, increasing public awareness of party positions.
- Facilitated training sessions for new volunteers, fostering skills development and team cohesion.
- Informed residents about voting and communicated key campaign priorities through phone calls, door knocking including housing crisis management as presented by Trudeau's candidate Laura Palestini.
- Engaged with Soraya Martinez Ferrada actual Mayor of Montreal, François-Philippe Champagne, Rachel Bendayan, Mélanie Joly and Marjorie Michel. One of the key point of that campaign Volunteerism was the connection to Nancy Blanchett, Mayor of LaSalle through Laura.
Customer Service Representative- Language Teacher
Randstad- Davidstea- Connect6group- Le Point Cardinal
Montreal, Canada
11.2023 - 05.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume customer interactions while maintaining service quality standards.
- Trained new staff on company policies, procedures, and customer service best practices.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Organized and facilitated cultural and educational activities for immigrant children to support language learning and social integration
Online English Teacher Forcall Centers Agents
SYKES-FOUNDEVER
Barranquilla, Colombia
08.2021 - 01.2022
- Developed engaging lesson plans tailored to diverse student needs.
- Integrated technology tools to enhance interactive learning experiences.
- Provided constructive feedback to the call center agents, fostering language acquisition.
- Monitored students progress and adjusted instructional strategies accordingly.
Customer Service Officer
Teleperformance
Bucaramanga, Colombia
08.2020 - 06.2021
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Trained new staff on company policies, systems, and customer service best practices.
- Implemented feedback mechanisms to identify areas for service improvement and quality assurance.
- Skilled in resolving complaints related to damaged items, incorrect orders, shipping delays, refunds, and payment discrepancies on Amazon campaign
University English Teacher
Universidad Manuela Beltran
Bucaramanga, Colombia
02.2020 - 07.2020
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning outcomes.
- Facilitated discussions that encouraged critical thinking and language proficiency.
- Assessed student progress through formative and summative evaluations.
- Cultual Project: Macro procedure: this project permitted UMB's students to deepen their phonetics, vocabularies studies through cooking and baking domestic Colombian’s food
- Performed Colombian famous singers song: Shakira and Diomedez Diaz.
English Teaching Fellow
Ministerio De Educacion Nacional De Colombia
Cartagena De Indias, Colombia
01.2018 - 06.2018
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated interactive classroom activities to enhance English language proficiency.
- Collaborated with colleagues to create comprehensive educational resources for diverse learning needs.
- Assessed student performance and provided constructive feedback to support academic growth.
- Organized a unique
- - Project: Organized a Unique cultural project named:” Un viaje a Africa”, During the project, students participated in two types of learning activities: Togo food recipes cooking style and Ghana/Togo music lyrics and dance. Students, teachers, other volunteers participants qualified my project being the best among others at FuLeV. The coordinator Daniela Escobar qualified my project “Viaje a Africa” the most impactful during the Colombia: Bilingüe session and she paid for all expenses.
Market Research Analyst
Unimrkt Research
Gurgaon, India
05.2016 - 01.2017
- Conducted in-depth market analysis to identify consumer trends and preferences.
- Developed comprehensive reports utilizing advanced statistical software for data interpretation.
- Collaborated with cross-functional teams to strategize marketing initiatives based on research findings.
- Streamlined data collection processes, enhancing efficiency of survey distribution and response tracking.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes with other Aiesec intern.
Volunteer School Teacher
AIESEC INDIA- Apollo International School
Delhi, India
02.2012 - 05.2015
- Utilized diverse teaching strategies to accommodate various learning styles and abilities.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with colleagues to design interdisciplinary projects that promote critical thinking.
- Analyzed educational data to inform instructional decisions and improve student outcomes.
- Held weekly conversation workshops where participants practice speaking with Aiesec volunteer teachers from China, Germany & Turkiye .etc. Held Language workshop sessions with Joyce Han from China with other students.
- Introduced innovative teaching tools to improve student engagement and learning outcomes across various cities like Chandigarh.
Aiesec Intern
Center for Development Studies and Activities
Pune, India
01.2011 - 06.2011
- Assisted in research initiatives to support community development projects.
- Conducted data analysis to identify trends and inform project strategies.
- Collaborated with team members on program implementation and evaluation processes.
- Prepared reports and presentations for stakeholder meetings and discussions.
- Supported administrative functions, ensuring efficient operation of office activities.
Education
Brevet De Technicien Superieur - Informatic Maintenance
Ministère De L’Enseignement Technique Et De La Formation
Lome, Togo06-2010
High School Diploma -
University of Lome
Lome Togo06-2005
Associate of Applied Science - Business Management
Ministère De L’Enseignement Technique Et De La Formation
Lome, Togo09-2009
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Classroom management expertise
- Educational research
- Multicultural sensitivity
- Flipped classroom
- Problem-solving
- Teamwork and collaboration
Languages
English
Full Professional
French
Full Professional
Spanish
Professional Working
Timeline
Administrative Assistant
Access Information Management, Inc
02.2026 - 02.2026
By-election Volunteer
Liberal Party of Canada
09.2024 - 09.2024
Customer Service Representative- Language Teacher
Randstad- Davidstea- Connect6group- Le Point Cardinal
11.2023 - 05.2024
Online English Teacher Forcall Centers Agents
SYKES-FOUNDEVER
08.2021 - 01.2022
Customer Service Officer
Teleperformance
08.2020 - 06.2021
University English Teacher
Universidad Manuela Beltran
02.2020 - 07.2020
English Teaching Fellow
Ministerio De Educacion Nacional De Colombia
01.2018 - 06.2018
Market Research Analyst
Unimrkt Research
05.2016 - 01.2017
Volunteer School Teacher
AIESEC INDIA- Apollo International School
02.2012 - 05.2015
Aiesec Intern
Center for Development Studies and Activities
01.2011 - 06.2011
Brevet De Technicien Superieur - Informatic Maintenance
Ministère De L’Enseignement Technique Et De La Formation
High School Diploma -
University of Lome
Associate of Applied Science - Business Management
Ministère De L’Enseignement Technique Et De La Formation