Currently pursuing a Hospitality degree with a passion for service industries. Eager to apply theoretical knowledge gained in courses to dynamic roles in travel services, especially in airline ticketing, accommodations, and car rentals. Possesses strong empathy, patience, attention to detail, and a commitment to ensuring positive customer experiences.
Hi, I’m
Yanxia Shan
Calgary,AB
Summary
Overview
10
years of professional experience
1
Certification
Work History
Baeda Trading Company
Independent Online Retailer
04.2015 - 08.2019
Job overview
- Utilized data-driven insights to develop merchandise assortments tailored to specific audience segments, leading to higher conversion rates and increased average order value.
- Managed customer service inquiries and complaints for customer satisfaction.
- Developed targeted marketing campaigns for seasonal promotions, boosting sales during key periods throughout the year.
- Managed inventory levels effectively to minimize costs while ensuring product availability for customers at all times.
Tiancheng Button Company
Production Merchandiser
10.2009 - 01.2014
Job overview
- Production Planning Coordination: Ensure formulation and execution of production plans, communicate with t production team to maintain production schedules.
- Communication and Coordination: Effectively communicate with clients, production team, and other relevant departments, resolve issues during production, and ensure smooth workflow to meet delivery deadlines for customer orders.
- Merchandising Document Management: Maintain and update relevant merchandising documents, including orders, delivery schedules, and shipping arrangements.
Education
SAITCalgary, AB
No Degree from Hospitality And Tourism Management
04.2025
University Overview
Skills
- Empathy
- Patience
- Teamwork
- Attention to detail
- Friendly, Positive Attitude
- GDS operation
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Independent Online Retailer
Baeda Trading Company
04.2015 - 08.2019
Production Merchandiser
Tiancheng Button Company
10.2009 - 01.2014
SAIT
No Degree from Hospitality And Tourism Management
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