Yanshan Luo
Nanshan District, Shenzhen,Guangdong
Summary
- Ms. Luo specializes in client services and business coordination.
- She pioneered the "Demand Response - Professional Matching - Full Follow-up"service system, proactively anticipating client needs, precisely connecting them with legal teams, and establishing a phased communication mechanism to ensure transparency and efficiency.
- Dedicated to service innovation and client trust, Ms. Luo has enhanced client satisfaction and operational efficiency. By fostering seamless collaboration across departments, she has contributed to the firm's steady growth and outstanding reputation.
- She continues to support the firm in achieving long-term success in an ever-evolving legal landscape.
Overview
11
11
years of professional experience
Work History
Director of Customer Service
Beijing Yingke Law Firm Shenzhen Office
08.2016 - Current
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Managed cross-functional teams to develop solutions for complex customer issues, resolving escalated complaints quickly and effectively.
Practicing Lawyer
Guangdong Huaya Law Firm
09.2015 - 08.2016
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
Trainee Lawyer
Guangdong Zhuoquan Law Firm
04.2014 - 08.2015
- Developed a keen understanding of various legal areas through exposure to diverse casework.
- Strengthened client relationships through regular communication regarding case progress and updates.
Education
Bachelor’s Degree - Law
Peking University
06-2010
Skills
- Sales support
- Customer feedback analysis
- Customer segmentation
- Team collaboration
- Relationship building
- Customer relationship management
- Customer needs assessment
- Problem-solving abilities
Timeline
Director of Customer Service
Beijing Yingke Law Firm Shenzhen Office
08.2016 - Current
Practicing Lawyer
Guangdong Huaya Law Firm
09.2015 - 08.2016
Trainee Lawyer
Guangdong Zhuoquan Law Firm
04.2014 - 08.2015
Bachelor’s Degree - Law
Peking University
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