Yannis Guo
Richmond,BC
Summary
- Bachelor in Tourism Management from Capilano University, solid knowledge in Tourism, organization, service management and planning.
- Reliable, dependable and punctual, courteous and personable when dealing with the public, detail-oriented, skilled in Microsoft suite of programs (Word, Excel, PowerPoint, Outlook), accurate record keeping skills.
- Experience in data entry with strong attention to detail, standard office administrative practices and customer service, proven ability to work independently and contribute effectively.
Overview
5
5
years of professional experience
Work History
Airport Traffic Agent
CHINA AIRLINES
07.2023 - Current
- Provided top-notch customer service to passengers during check-in, boarding, and arrival procedures.
- Ensured accuracy and efficiency in baggage handling, minimizing errors and delays.
- Communicated effectively with passengers to address inquiries, resolve issues, and provide necessary assistance.
- Collaborated with airport staff and other departments to maintain smooth operations and optimize customer satisfaction.
Passenger Service Agent-Lead
Alliance Ground International (AGI)
05.2022 - 07.2023
- China Airline ground handling/Flight editing/CM system
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling
- Knowledgeably answer inquiries regarding flight schedules and other questions as they arise
- Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
Customer Service Representative
Fantuan Technology Ltd.
02.2019 - 02.2020
- Supported customers by providing helpful information, answering questions, and responding to complaints to ensure that customers are satisfied with services
- Handled calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant information, and cancelling services
Education
Bachelor in Tourism Management -
Capilano University
North Vancouver, BC04.2024
Skills
- Customer Service
- Problem-solving abilities
- Cross-cultural communication
- Data Entry
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Volunteer Experience
Richmond Hospital Foundation, 02/2019 - 02/2020, Office Administrative Volunteer, Input data with high speed, compiled mailing lists of 100+ mails., Updated spreadsheets and other documents as required., Researched for specific projects on Internet.
Timeline
Airport Traffic Agent
CHINA AIRLINES
07.2023 - Current
Passenger Service Agent-Lead
Alliance Ground International (AGI)
05.2022 - 07.2023
Customer Service Representative
Fantuan Technology Ltd.
02.2019 - 02.2020
Bachelor in Tourism Management -
Capilano University
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