Yannick Ntungane
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sunlife
10.2019 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Scotiabank
03.2016 - 10.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased efficiency and team productivity by promoting operational best practices.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Customer Service Representative, I marketing
01.2015 - 01.2016
- Telephoned Ottawa Citizens during the elections to advocate for the Conservative Party
- Conducting surveys for the candidates
- Answering customer's inquiries.
Customer Service Representative, RMG QC
01.2013 - 01.2015
- Called the public and performed survey regarding accounts affiliations
- Recorded results in a database for later viewing
- Listened and understanding to customer's feedback
- Answering customers questions
- Creating accounts for new customers.
Security guard with Capital
01.2008 - 01.2013
- Great attention to detail while examining gates, doors and windows to determine it is secure
- Completing reports and routine
- Daily patrolling to assure the security of my assigned area
- Provided escort services to visitors
- Keep an eye and report
- Performed routine checks of street lights and emergency call boxes to ensure proper functioning.
Skills
- Communicate with all levels of management
- Energetic and engaged leader
- Trusted professional
- Bilingual
- Technology & Computer Savvy
- Responsive to customer's needs
- Clear communication
- Marketing & Sales
- Ability to undertake and complete multiple tasks
- Reliable
References
Available Upon Request
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
Sunlife
10.2019 - Current
Customer Service Representative
Scotiabank
03.2016 - 10.2019
Customer Service Representative, I marketing
01.2015 - 01.2016
Customer Service Representative, RMG QC
01.2013 - 01.2015
Security guard with Capital
01.2008 - 01.2013
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