Yannick FOTSING TALLA
Moncton,Canada
Summary
I'm a young IT enthusiast with several years experience, which has enabled me to take on the roles of network technician, technical support (Help desk) and IT support. I'm looking for a new challenge, where I can put my acquired skills to good use, learn more to increase my experience and all this while helping the company achieve its objectives.
Overview
10
10
years of professional experience
Work History
Technical Assistant
CANAL+ Cameroon
10.2018 - 03.2024
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and peripherals
- Responding to IT support tickets and resolving issues in a timely manner
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Setting up new users' accounts and profiles and dealing with password issues
- Training users on new systems or software applications
- Remote support of users on equipment located in the country's regions using remote technologies
- Maintaining documentation of IT procedures, configurations, and inventory
- Collaborating with service providers to ensure smooth operation of the organization's IT infrastructure.
Technical Support (Helpdesk)
YooMee Mobile
11.2016 - 10.2018
- Providing first-line technical support to users via phone, email, chat, and directly on showroom
- Resolving technical issues or escalating them to appropriate teams if necessary
- Troubleshooting hardware, software, and network problems and providing step-by-step instructions or solutions to clients.
Field Technician Operations
YooMee Mobile
08.2014 - 10.2016
- Performing on-site installations, configurations, troubleshooting, networks upgrades and repairs of company's products and services
- Conducting preventive maintenance tasks, on equipment's and networking devices
- Traveling to clients locations to install, configure, and troubleshoot computer systems, networks, and peripherals
- Performing hardware and software upgrades and repairs on-site
- Collaborating with clients to understand their technical requirements and providing appropriate solutions
- Conducting on-site maintenance of the WiMax network's BTS (Base Station).
Education
Master - Engineering Science
Protestant University of Central Africa
Bachelor's degree - Networks and Telecommunications
National Advanced School of des Posts et Telecommunications
Skills
- Collaboration et Teamwork
- Adaptability
- Ability to handle high-pressure situations calmly and effectively
- Creativity et Innovation
- Troubleshooting and Problems solving
- Communication skills
- Attention to detail and accuracy in documenting issues and resolutions
- Patience and empathy when dealing with users' technical issues
- Customer Orientation
- IT Support (Customer) role
- Administration réseaux et système
- Pack Office 365
- Knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with hardware and software installation and maintenance
- Cloud Computing (Azure Fundamentals, AWS cloud practitioner)
- Willingness to learn and adapt to new technologies and processes
- Ability to prioritize and manage multiple tasks efficiently
References
- M. Oumar NIANG, Operations manager, Canal+ Cameroon
- M. Séraphin AVOMO ONDOUA, Security system administrator, CARBONLEO
Languages
Advanced, Intermediate level
Timeline
Technical Assistant
CANAL+ Cameroon
10.2018 - 03.2024
Technical Support (Helpdesk)
YooMee Mobile
11.2016 - 10.2018
Field Technician Operations
YooMee Mobile
08.2014 - 10.2016
Master - Engineering Science
Protestant University of Central Africa
Bachelor's degree - Networks and Telecommunications
National Advanced School of des Posts et Telecommunications
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