Yannick Bohm
Winnipeg,MB
Summary
Driven individual with a proven track record in enhancing customer satisfaction and resolving staff conflicts through effective communication and problem-solving skills. Skilled in team leadership, demonstrated by cross-training employees and boosting performance. Excelled in marketing, producing high quality video/photo content through a wide variety of gyms/fitness influencers over the Winnipeg market, and ensuring high-quality service delivery and product knowledge at both Popeyes Supplement and Supplement King, fostering repeat business.
Overview
5
5
years of professional experience
Work History
Supplement King Manager
Supplement King
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Researched and built extensive understanding/knowledge on products to be the best equipped to make sales in direction with the clients goals.
Videographer/Photographer
Freelance
02.2023 - Current
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used photo/video editing software to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
Popeyes Sales Associate
Popeyes Supplements
02.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Freshii Assistant Manager
Freshii
11.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained and improved day to day proper sanitization/health code practices in the work place.
Education
High School Diploma -
École Secondaire Kelvin High School
Winnipeg, MB06.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Marketing
Timeline
Supplement King Manager
Supplement King
05.2023 - Current
Videographer/Photographer
Freelance
02.2023 - Current
Popeyes Sales Associate
Popeyes Supplements
02.2022 - 05.2023
Freshii Assistant Manager
Freshii
11.2019 - 01.2022
High School Diploma -
École Secondaire Kelvin High School
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