Yankei Wu
Richmond,Canada
Summary
A cheerful, outgoing and well-organized candidate with experience in office administration, property management and customer service industry. Enjoy working with different people and delivery exceptional and outstanding customer service to client.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Park Georgia Insurance Agency
01.2022 - Current
- Distribute work activity to co-workers and ensure all the renewal letter mail out on time
- Prepare personal line price comparison and obtain quotation from different insurance company by using the portal
- Assist CSR with personal lines administration work
- Prepare relevant documents for senior management
- Assist with date-entry on computer and document classification
- Issue invoice and renewal notice to client
- Prepare marketing content for social media
- Monitor head office email and distribute to the right person
Operation Associate
Ooosh Tech Lab
08.2021 - 11.2021
- Perform front desk duties and attend to general inquiries
- Handle Tour-Taking
- Assist in supplies and facilities management and other administrative duties.
Estate Officer
Keysen Property Management Services Limited (Great Eagle Group) - ICBC Tower and Champion Tower
11.2019 - 06.2021
- Maintain daily operation of the management office
- Organize meeting for external and internal parties, prepare agenda and meeting minutes
- Handle general request and enquires from customer by phone or email
- Assist in procurement aspect such as issue purchase order and invoice settlement
- Other administration work assigned by senior management such as maintenance record/ stock record/ generate regular report
- Monitor service provider such as cleaner and security guard performance.
Concierge Officer
Swire Properties Limited
06.2017 - 07.2019
- Liaise with relevant parties, departments and contractors
- Maintain excellent rapport with residents, handling inquiries and complaints
- Assist in procurement work such as issue quotation initiation, vendor management, purchase order and invoice settlement
- Organized different events or activities for the residents.
Resident Service Associate
Hysan Development Company Limited
07.2016 - 06.2017
- Provide first class management and concierge service
- Handle all complaints, telephone enquiries
- Assist in the clubhouse operation.
Education
Professional Diploma in Housing Management -
HKU Space Community College
01.2020
BSc (Hons) Hospitality Business Management -
Sheffield Hallam University
01.2015
Higher Diploma in Hotel and Catering Management -
Hong Kong Institute of Vocational Education
01.2014
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Dedicated Team Player
- Office Administration
Languages
English
Cantonese
Putonghua
Activities
- 2018-01-01, 2018-12-31
Volunteer in Cango Wildlife Ranch, South Africa, Participating in take care of the animals
- 2012-01-01, 2014-01-01
Committee member of Hong Kong Young Chef Club, Participated in different activities
- 2010-01-01, 2010-12-31
Vice-chairman of the Basketball Club, Organized the daily operation of the club
- 2009-01-01, 2009-12-31
Captain of the Scout Team, Maintained the daily operation of the team
Certificated Yoga Instructor
I began my yoga journey in Hong Kong while starting my career and completed my instructor training here in Vancouver. For me, yoga is more than just exercise; it's a way of life. Finding balance between strength and flexibility, along with consistent practice and perseverance, is essential. As a yoga teacher, I cherish the interactions with diverse individuals, the ability to guide others, and the satisfaction of witnessing their progress and growth.
Certification
Level 1 General Insurance License
Timeline
Office Assistant
Park Georgia Insurance Agency
01.2022 - Current
Operation Associate
Ooosh Tech Lab
08.2021 - 11.2021
Estate Officer
Keysen Property Management Services Limited (Great Eagle Group) - ICBC Tower and Champion Tower
11.2019 - 06.2021
Concierge Officer
Swire Properties Limited
06.2017 - 07.2019
Resident Service Associate
Hysan Development Company Limited
07.2016 - 06.2017
Professional Diploma in Housing Management -
HKU Space Community College
BSc (Hons) Hospitality Business Management -
Sheffield Hallam University
Higher Diploma in Hotel and Catering Management -
Hong Kong Institute of Vocational Education
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