Yanitza Virgen
Salinas
Summary
Detail-oriented Retail Sales Manager with expertise in customer service and team leadership. Proven ability to enhance customer experiences, manage priorities in fast-paced settings, and streamline workflows. Strong communication and problem-solving skills, with experience in phone inquiries and scheduling. Prepared to deliver professional front-desk support and exceptional service in a receptionist role.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Victoria's Secret & PINK
Salinas
09.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed sales associates to enhance customer service skills.
- Experience with scheduling and administrative tasks.
- Multitasking when helping several customers simultaneously.
- Created a positive team environment through effective communication and support.
- Resolved customer complaints promptly while maintaining brand reputation.
Sales Associate
Salt Tree
Salinas
10.2022 - 04.2023
- Maintained cleanliness and organization of sales floor and product displays.
- Engaged with customers to assess needs and enhance their shopping experience.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Sales techniques
Education
Alisal High School
Salinas, CaliforniaSkills
- Effective communication
- Problem-solving
- Adaptability
- Teamwork and collaboration
- Meeting deadlines
- Sales techniques
- Customer service
- Schedule management
- Phone etiquette
- Multitasking and prioritization
- Critical thinking
Languages
Spanish
Native/ Bilingual
Timeline
Retail Sales Manager
Victoria's Secret & PINK
09.2023 - Current
Sales Associate
Salt Tree
10.2022 - 04.2023
Alisal High School