YANISH APPADOO

• Coordinated appointments according to established scheduling guidelines.
• Utilized computerized appointment scheduling system and supported updates.
• Achieved appointment-setting goals by meeting objectives and metrics.
• Answered phones, returning messages to schedule appointments.
• Utilized customer relationship management software to track and manage customer appointments.

•Assisted customers with various types of technical issues via email, live chat and
telephone.

•Handled customer service issues by providing guidance or escalating for
advanced support.

•Delivered remote assistance for technical issues using screen sharing, mouse and
keyboard control and other tools.

•Troubleshot hardware issues and worked with service providers to facilitate
repairs for end users.

•Worked with internal teams to deliver accurate information to customers and
service accounts.

• Aligned, adjusted, and calibrated equipment according to specifications.

• Traveled to customers' stores or offices to service machines or to provide emergency repair service.
• Installed and configured new equipment, included operating software, and peripheral equipment.
• Assessed and identified issues and quickly resolved to restore functionality.

• Used manual and robotic field surveying techniques to complete accurate work.
• Searched legal records, survey records, and land titles to obtain information about property boundaries in areas to be surveyed
• Created accurate CAD drawings from hand sketches, verbal instructions, and site visits.