Yanira Marquez
Santa Maria
Summary
Dynamic professional with a proven track record at Engel and Gray, excelling in dispatch software and customer service. Demonstrated expertise in route planning and problem-solving, significantly enhancing logistics performance. Skilled in team collaboration and multitasking, adept at streamlining processes and improving efficiency.
Overview
7
7
years of professional experience
Work History
Dispatch Assistant
Engel and Gray
10.2024 - Current
- Coordinated with staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Collaborated with dispatch team to ensure accurate scheduling and efficient route planning.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Print tickets for drivers
- Input and complete tickets in wam
Office Assistant
Terry Johnson Trucking
02.2018 - 05.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained records by imaging invoices, debits, and credits.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Education
Pioneer Valley High School
Santa Maria, CASkills
- Dispatch software
- Route planning
- Data entry proficiency
- Scheduling expertise
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Dispatch Assistant
Engel and Gray
10.2024 - Current
Office Assistant
Terry Johnson Trucking
02.2018 - 05.2024
Pioneer Valley High School
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