Yanira Lopez- Alvarado
Madera
Summary
Dynamic and adaptable professional with proven experience in customer service and mail handling at The Madera Mail Drop. Demonstrated ability to improve customer satisfaction and maintain confidentiality, showcasing strong multitasking and time management skills. Bilingual and fast learner, committed to enhancing team collaboration and achieving exceptional service standards.
Overview
3
3
years of professional experience
Work History
Mailing Clerk, Customer Service, Etc.
The Madera Mail Drop
02.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Supported administrative tasks such as data entry, copying, and faxing, increasing overall office productivity.
- Enhanced store reputation through exceptional customer service and friendly interactions.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Maintained exceptional customer service standards throughout every shift.
Medical Records Clerk- Volunter
Madera Family Medical Group
04.2022 - 08.2022
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Scheduled and confirmed appointments
- Answered and directed incoming call using multi- line telephone system
- Fax distribution through EHR
Education
High School Diploma -
Pioneer Technical Center
Madera, CASkills
- Bilingual
- Fast Learner
- Flexible and adaptable
- Multitasking
- Time management
- Customer communication
- Customer service
- Team collaboration
Timeline
Mailing Clerk, Customer Service, Etc.
The Madera Mail Drop
02.2023 - Current
Medical Records Clerk- Volunter
Madera Family Medical Group
04.2022 - 08.2022
High School Diploma -
Pioneer Technical Center
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