Yanique Lamers
Maple Ridge,BC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Equine Caretaker
Self Employed
Maple Ridge, British Columbia
10.2022 - Current
- Created an effective cleaning schedule for barns that adhered to health codes regulations.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Monitored horses for signs of illness or injury and reported any changes to the veterinarian.
- Observed behavior patterns of the animals in order to determine any issues or concerns needing attention.
Customer Service Representative
Bruce's Market
Maple Ridge, British Columbia
02.2018 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Some College (No Degree) - Doula
Douglas College
New Westminster, BCEQMTP - Equine Massage Therapy
Smart Cert Equine School
Toronto, ONSkills
- Work planning
- Animal behavior education
- Interpersonal skills
- Multitasking Abilities
- Reliability
- Organizational skills
Affiliations
- Photography
- Fitness
- Equine Therapy Practioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Preference
Work Type
Part TimeContract WorkInternshipWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsCareer advancement4-day work weekLanguages
English
Native language
Spanish
Beginner
A1
Interests
Photography
Fitness
Equine Health
Outdoors
Quote
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Timeline
Equine Caretaker
Self Employed
10.2022 - Current
Customer Service Representative
Bruce's Market
02.2018 - Current
Some College (No Degree) - Doula
Douglas College
EQMTP - Equine Massage Therapy
Smart Cert Equine School
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