YANIQUE BAILEY
Brampton,Canada
Summary
To secure a long-term career opportunity and to fully utilize my hospitality and business education, training, and skills, while making a significant contribution to the success of your organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
McDonald’s Restaurant
07.2022 - Current
- Supervising and coaching to improve team members' skill sets
- Motivating team members to accomplish their goals
- Train crew members on food handling and customer service
- Making sure that cleanliness standards are followed, including hygiene, quality, and food safety
- Assist managers in ensuring the maintenance of equipment and making sure that the equipment is fixed when broken
- Resolving customer problems, including menu questions, pricing questions and customer complaints
- Helping crew members with their roles when needed
Personal Assistant
Ismael Jackson Financial Advisor Sagicor Life Jamaica Ltd
03.2021 - 03.2022
- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Provided excellent services and attention to customers when face-to-face or through phone conversation
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Accomplishment- Awarded Personal Assistant Trophy2021
Dining Room Supervisor/ Waitress
Mama Marley’s Restaurant Bar & Grill Reggae King Ltd
05.2010 - 02.2021
- Maintained presence on the dining room floor assisted the team and provided efficiency in service
- Greeted guests and gathered information to seat groups or place them on the waitlist
- Adhere to and enforce health and safety standards regarding food preparation, serving, and storage
- Supported serving staff and food runners
Education
Certificate - Personal Support Worker
National Association Of Career Colleges Canada
11.2024
Certificate - Personal Support Worker
CLI College of Business Health & Technology
10.2024
Diploma - Hospitality Hotel Restaurant Services Management
Seneca College North York Toronto
12.2023
Certificate - Supervisory Management
The University of the West Indies Open Campus Jamaica
09.2019
Certificate - Administrative Assistant
Stony Hill Heart Academy Jamaica
11.2005
High School Diploma - undefined
Clarendon College Jamaica
06.2001
Skills
- Organizational skills
- Time Management
- Problem Solving
- Excellent Communication Skills
- Knowledge in Microsoft Office
- Team Motivation
- Leadership Development
- Skilled Multitasker
- Team Leadership
- Interpersonal Skills
- Easily Adaptable
- Management and administration Skills
- Ordering and Inventory
Certification
- Certificate Of Achievement with Credit – Supervisory Management
- Certificate -National Vocational Qualification of Jamaica (NVQ, J) General Office Administration
- Certificate – Ontario Tourism Education Corporation
- Certificate – WHMIS2015 With GHS
- Certificate – Accessibility for Ontarians with Disabilities Act (AODA)
- Certificate- Probe It Food Safety Food Handler
- Certificate- Smart Serve
- Certificate – ECPAT USA Role in Human Trafficking
- Certificate – Canadian Red Cross Standard First Aid and CPR
- Certificate- CVENT Certified Student
- Certificate- HoodSuite Social Media Marketing
- Certificate- HoodSuite Platform Certification
- Certificate – Google Analytics for Beginners
- Certificate- Occupational Health and Safety Training
Languages
English
Full Professional
SUMMARY/HIGHLIGHTS
Over16 years of experience in the hospitality service industry. Successfully accomplished every task required and exceeded every expectations. In2022, I was awarded Personal Assistant of the year by Sagicor Life Jamaica Ltd. Obtained a Certificate of Achievement with Credit for Supervisory Management, a Certificate for General Administrative Assistant, a Diploma in Hospitality Hotel Restaurant Services Management, graduated top of my class and a Certificate in Personal Support Worker. Acquired outstanding interpersonal communication skills, excellent teamwork abilities, strong multi-tasking abilities, effective communication skills, exceptional time management capabilities, point of sale, and Microsoft word proficiency. A hardworking, initiative-taking business professional who loves to learn new things and provide excellent service. Interests are entertaining people and making them feel welcome. After a year of employment I was promoted to Manager at McDonald’s.
Timeline
Manager
McDonald’s Restaurant
07.2022 - Current
Personal Assistant
Ismael Jackson Financial Advisor Sagicor Life Jamaica Ltd
03.2021 - 03.2022
Dining Room Supervisor/ Waitress
Mama Marley’s Restaurant Bar & Grill Reggae King Ltd
05.2010 - 02.2021
Certificate - Personal Support Worker
National Association Of Career Colleges Canada
Certificate - Personal Support Worker
CLI College of Business Health & Technology
Diploma - Hospitality Hotel Restaurant Services Management
Seneca College North York Toronto
Certificate - Supervisory Management
The University of the West Indies Open Campus Jamaica
Certificate - Administrative Assistant
Stony Hill Heart Academy Jamaica
High School Diploma - undefined
Clarendon College Jamaica
- Certificate Of Achievement with Credit – Supervisory Management
- Certificate -National Vocational Qualification of Jamaica (NVQ, J) General Office Administration
- Certificate – Ontario Tourism Education Corporation
- Certificate – WHMIS2015 With GHS
- Certificate – Accessibility for Ontarians with Disabilities Act (AODA)
- Certificate- Probe It Food Safety Food Handler
- Certificate- Smart Serve
- Certificate – ECPAT USA Role in Human Trafficking
- Certificate – Canadian Red Cross Standard First Aid and CPR
- Certificate- CVENT Certified Student
- Certificate- HoodSuite Social Media Marketing
- Certificate- HoodSuite Platform Certification
- Certificate – Google Analytics for Beginners
- Certificate- Occupational Health and Safety Training
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