Yanina Mercado
Mississauga
Summary
I'm a dynamic professional with a proven track record in different paced environments. Excelled in problem-solving and exceptional customer service of over 10+ years of experience. Skilled in team collaboration and time management. Looking to utilize my skills to be a great asset to the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Laborer
Ingram Micro (MEC)
Mississauga, ON
06.2022 - 01.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Worked fast to meet assigned daily picking lists
- Followed safety protocols and procedures to minimize workplace accidents.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Enhanced order accuracy by diligently double-checking items before packing.
- Dealt with back orders and discrepancies
General Laborer
MEC
Brampton, ON
10.2018 - 05.2021
- Assisted team members with tasks that require group effort.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Counted items to verify accuracy of orders.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Weighed packaged items to calculate total weight.
- Conducted quality control checks, ensuring all outgoing packages met company standards.
Shipping and Receiving Associate
Randstad (TJX Warehouse)
Mississauga, ON
08.2017 - 12.2017
- Received incoming shipments, compared contents against associated records and moved to proper department.
- Pulled orders quickly to maintain demanding productivity goals.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
Client Service Administrator
Camden Connects
Toronto, ON
03.2016 - 08.2016
- Maintained detailed records of client interactions and transactions for easy reference during future engagements.
- Prepared client files for immigration purposes and input the data into company system
- Maintained relationships with clients through punctuality and excellent customer service.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Prepared various applications for clients: work permits, student visas, provincial nominee programs, permanent residency applications, and labour market impact assessments.
- Distributed incoming mail and co-ordinate the flow of information internally as well with other departments and organizations
- Made online job advertisements for clients applying for Labour Market Impact Assessments and ensured that advertisements are done in accordance to Service Canada's standards
Store Manager
Bentley Leathers Inc
Mississauga, ON
08.2007 - 03.2016
- Managed daily operations to ensure smooth functionality of the store, maintaining a clean, safe environment for both customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies and inventory shrinkage.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts provided by head office.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained open lines of communication with corporate headquarters District Management, sharing pertinent information about store performance and data also requesting support when needed.
Sales Associate
Winners TJX
Etobicoke, ON
06.2006 - 01.2007
- Opened, shelved and restocked new products
- Operated cash register for cash and card transactions
- Stocked, tagged and displayed merchandise
- Assisted in maintaining fitting room responsibilities
- Maintained a daily merchandise pricing update and assisted in annual inventory counts
Seasonal Sales Associate
Ardene
Etobicoke, ON
11.2005 - 01.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed cash and card transactions to complete customer purchases.
Education
High School Diploma -
Michael Power/St.Joseph
Etobicoke, ON06-2005
Skills
- Problem-solving
- Time management
- Attention to detail
- Strong Team collaboration
- Exceptional customer service
- Well organized
Certification
English & Spanish
Timeline
General Laborer
Ingram Micro (MEC)
06.2022 - 01.2024
General Laborer
MEC
10.2018 - 05.2021
Shipping and Receiving Associate
Randstad (TJX Warehouse)
08.2017 - 12.2017
Client Service Administrator
Camden Connects
03.2016 - 08.2016
Store Manager
Bentley Leathers Inc
08.2007 - 03.2016
Sales Associate
Winners TJX
06.2006 - 01.2007
Seasonal Sales Associate
Ardene
11.2005 - 01.2006
High School Diploma -
Michael Power/St.Joseph