Yanina Mercado
Mississauga
Summary
I'm a dynamic professional with a proven track record in different paced environments. Excelled in problem-solving and exceptional customer service of over 10+ years of experience. Skilled in team collaboration and time management. Looking to utilize my skills to be a great asset to the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Laborer
Ingram Micro (MEC)
06.2022 - 01.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Worked fast to meet assigned daily picking lists
- Followed safety protocols and procedures to minimize workplace accidents.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Enhanced order accuracy by diligently double-checking items before packing.
- Dealt with back orders and discrepancies
General Laborer
MEC
10.2018 - 05.2021
- Assisted team members with tasks that require group effort.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Counted items to verify accuracy of orders.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Weighed packaged items to calculate total weight.
- Conducted quality control checks, ensuring all outgoing packages met company standards.
Shipping and Receiving Associate
Randstad (TJX Warehouse)
08.2017 - 12.2017
- Received incoming shipments, compared contents against associated records and moved to proper department.
- Pulled orders quickly to maintain demanding productivity goals.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
Client Service Administrator
Camden Connects
03.2016 - 08.2016
- Maintained detailed records of client interactions and transactions for easy reference during future engagements.
- Prepared client files for immigration purposes and input the data into company system
- Maintained relationships with clients through punctuality and excellent customer service.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Prepared various applications for clients: work permits, student visas, provincial nominee programs, permanent residency applications, and labour market impact assessments.
- Distributed incoming mail and co-ordinate the flow of information internally as well with other departments and organizations
- Made online job advertisements for clients applying for Labour Market Impact Assessments and ensured that advertisements are done in accordance to Service Canada's standards
Store Manager
Bentley Leathers Inc
08.2007 - 03.2016
- Managed daily operations to ensure smooth functionality of the store, maintaining a clean, safe environment for both customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies and inventory shrinkage.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts provided by head office.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained open lines of communication with corporate headquarters District Management, sharing pertinent information about store performance and data also requesting support when needed.
Sales Associate
Winners TJX
06.2006 - 01.2007
- Opened, shelved and restocked new products
- Operated cash register for cash and card transactions
- Stocked, tagged and displayed merchandise
- Assisted in maintaining fitting room responsibilities
- Maintained a daily merchandise pricing update and assisted in annual inventory counts
Seasonal Sales Associate
Ardene
11.2005 - 01.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed cash and card transactions to complete customer purchases.
Education
High School Diploma -
Michael Power/St.Joseph
Etobicoke, ON06-2005
Skills
- Problem-solving
- Time management
- Attention to detail
- Strong Team collaboration
- Exceptional customer service
- Well organized
Certification
English & Spanish
Timeline
General Laborer
Ingram Micro (MEC)
06.2022 - 01.2024
General Laborer
MEC
10.2018 - 05.2021
Shipping and Receiving Associate
Randstad (TJX Warehouse)
08.2017 - 12.2017
Client Service Administrator
Camden Connects
03.2016 - 08.2016
Store Manager
Bentley Leathers Inc
08.2007 - 03.2016
Sales Associate
Winners TJX
06.2006 - 01.2007
Seasonal Sales Associate
Ardene
11.2005 - 01.2006
English & Spanish
High School Diploma -
Michael Power/St.Joseph
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