Yanice Keraif

• Facilitated collaboration between teams by encouraging open communication channels.
• Analyzed customer feedback data to identify trends in product performance or customer service issues.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Identified opportunities for process optimization through data analysis.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Coordinated activities between different departments to ensure successful completion of projects.
• Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
• Developed strategies to drive revenue growth and maximize profitability.

• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

• Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
• Handled confidential information with discretion and integrity.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
• Managed daily invoices, reports and proposals.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

• Assigned serving staff to specific stations throughout the restaurant.
• Maintained an accurate record of all orders taken by waitstaff.
• Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Served high volume of tables at once and simultaneously supervised serving staff.

• Collaborated with team members to develop effective strategies for executing events in a timely manner.
• Oversaw clean-up activities after completion of each event.
• Resolved any technical difficulties encountered during the course of an event.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

• Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
• Monitored hotel occupancy, rate availability, and special requests or needs of guests.
• Prepared detailed audit reports at the end of each shift.
• Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
• Completed end-of-day reconciliations of cash drawers and credit card transactions.

• Processed reservations across various distribution channels.
• Updated customer information in databases regularly to ensure accuracy of records.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Handled customer complaints effectively through established procedures.

• Checked-in passengers, issued boarding passes and answered questions about flight schedules.
• Verified that all passengers had valid travel documents prior to boarding the plane.
• Conducted pre-flight security checks on passengers and baggage.
• Ensured compliance with safety regulations and airline policies.
• Verified identification documents of passengers.

.

• Maintained up-to-date knowledge of industry trends in order to provide better services for customers.
• Resolved any escalated issues or complaints from customers in a timely manner while adhering to company guidelines.
• Performed analysis of customer feedback surveys in order to identify areas of improvement in the aftersales process.
• Created reports that tracked performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Monitored daily operations of the aftersales department, ensuring all tasks were completed according to schedule.