Yani Monteagudo
Calgary,AB
Summary
With a proven track record at Majestic Tours Canada, I leveraged Amadeus and Sabre expertise to secure optimal travel arrangements, enhancing customer satisfaction and sales. Skilled in negotiating and multilingual communication, I adeptly managed diverse client needs, demonstrating exceptional corporate travel management and tour package creation abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Travel Agent
Majestic Tours Canada
11.2002 - 08.2023
- Stayed up to date on travel industry, policies and restrictions.
- Maintained relationships with travel partners and vendors.
- Collected payment for transportation and accommodations from customers.
- Negotiated with airlines, hotels, and other vendors to secure the best rates possible for customers.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Monitored changes in travel reservations and informed clients of any updates or adjustments.
- Processed refunds or credits when applicable due to flight delays or cancellations.
- Utilized GDS systems, Amadeus, Sabre, and Galileo efficiently for booking, ticketing, and confirming travel plans.
- Booked transportation and hotel reservations using computer or telephone.
- Prepared detailed invoices outlining costs associated with each trip booked.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
Education
High School Diploma -
Academy of Learning Career College
01-2001
High School Diploma -
Academy of Learning Career College
05-2000
Skills
- Travel sales strategies
- Tour package creation
- Global destinations
- Amadeus mastery
- Sabre expertise
- International travel regulations
- Cruise booking experience
- Galileo
- Multilingual communication
- Corporate travel management
Certification
- Travel agent Tico, Ontario
- Bookkeeper
Languages
English
Professional
Spanish
Professional
Timeline
Senior Travel Agent
Majestic Tours Canada
11.2002 - 08.2023
High School Diploma -
Academy of Learning Career College
High School Diploma -
Academy of Learning Career College
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