Yanghong Wu
Ottawa,ON
Summary
Proven in delivering exceptional customer service and optimizing sales, my experience at Matsuda Japanese Cuisine showcases my ability to build relationships and efficiently manage reservations. Skilled in Microsoft Office and financial literacy, I excel in environments requiring both hard and soft skills, consistently ensuring guest satisfaction and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Courier
Fantuan
Toronto, Ontario
10.2024 - 01.2025
- Provided excellent customer service when delivering items to customers' homes or businesses.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Wore uniform provided by employer while making deliveries in order to maintain professional appearance.
- Checked vehicles daily for maintenance needs and reported any repairs needed to management team.
- Adhered strictly to health codes when handling food items throughout the entire process of pick-up, transport, and drop-off.
- Delivered packages safely even during adverse weather conditions.
Restaurant Waiter
Matsuda Japanese Cuisine
Toronto, Ontario
03.2023 - 09.2024
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education
Bachelor of Commerce - Marketing Management
University of Ottawa
Ottawa, NoneSkills
- Relationship building
- Reservation management
- Rental agreement
- Microsoft office
- Property accounting
- Financial literacy
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional
English
Professional
Certification
- Possess a valid G driver's license in Ontario, Canada
Timeline
Food Courier
Fantuan
10.2024 - 01.2025
Restaurant Waiter
Matsuda Japanese Cuisine
03.2023 - 09.2024
- Possess a valid G driver's license in Ontario, Canada
Bachelor of Commerce - Marketing Management
University of Ottawa
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