Yang Zhou

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

.

• Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
• Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
• Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
• Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.