Summary
Overview
Work History
Education
Skills
Training
Languages
Certification
Timeline
Generic

Yang Zhang

Calgary

Summary

OBJECTIVE: Seeking a full-time that will be suitable for my skills and knowledge.


Experienced in efficiently managing customer interactions and resolving issues promptly. Leveraging strong communication skills and empathy to cultivate lasting customer relationships. Demonstrated ability to maintain high levels of customer satisfaction and foster loyalty. Committed to ensuring a positive customer experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director

Yiwu Fuyuan No.1 Hospital
01.2021 - 01.2025
  • Worked as a Director of International Health Service Department

Charge Nurse

Yiwu Fuyuan Private Hospital
05.2014 - 12.2020
  • Worked as a Charge Nurse in outpatient Department

Nurse

Shanghai United Family Hospital
08.2009 - 04.2014
  • Company Overview: (JCIA)
  • Worked as a Staff Nurse in Emergency Room and TCU
  • (JCIA)

Nurse

Almana General Hospital
03.2005 - 05.2009
  • Company Overview: (JCIA)
  • Worked as a Staff Nurse in Male Medical Ward(Acute Ward and LTC unit)
  • Worked as a Staff Nurse in ICU
  • (JCIA)

Education

Graduated -

China Medical university
01.2015

Graduated -

Chengde Medical University
Chengde, Hebei Province
07.2004

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Project management
  • Team management
  • Delivers exceptional customer service
  • Excellent customer service
  • Customer service monitoring
  • Proficient customer service
  • Strong customer service

Training

  • BLS Provider, Yiwu Fuyuan No.1 Hospital, 01/01/20
  • BLS training, Yiwu Fuyuan Private Hospital, 05/01/17
  • BLS training, Yiwu Fuyuan Private Hospital, 03/01/15
  • Advance Cardiac Life Support Training, Shanghai United Family Hospital, 11/01/13
  • Basic Life Support Training, Shanghai United Family Hospital, 11/01/13
  • Pediatric Advanced Life Support Training, Shanghai United Family Hospital, 08/01/13
  • Medical ICU and Surgical ICU Medical Skill Training, Shanghai Changning Center Hospital, 09/01/12 - 03/01/13
  • Advance Cardiac Life Support Training, Shanghai United Family Hospital, 12/01/11
  • Basic Life Support Training, Shanghai United Family Hospital, 11/01/11
  • Pediatric Advanced Life Support Training, Shanghai United Family Hospital, 08/01/11
  • Advance Cardiac Life Support Training, Shanghai United Family Hospital, 12/01/09
  • Basic Life Support Training, Shanghai United Family Hospital, 10/01/09
  • 2nd Infection & Prevention Control Symposium, King Fahad Specialist Hospital, Dammam, 04/29/08 - 04/30/08
  • Basic Life Support, American National Red Cross, Almana General Hospital, Al Khobar, 12/01/07
  • Basic Life Support Certificate, Saudi Heart Association, Almana General Hospital, Al Khobar, 08/01/05

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Certification

  • REGISTERED NURSE 2004

Timeline

Director

Yiwu Fuyuan No.1 Hospital
01.2021 - 01.2025

Charge Nurse

Yiwu Fuyuan Private Hospital
05.2014 - 12.2020

Nurse

Shanghai United Family Hospital
08.2009 - 04.2014

Nurse

Almana General Hospital
03.2005 - 05.2009

Graduated -

Chengde Medical University

Graduated -

China Medical university
Yang Zhang