Yang Lu
Summary
Experienced and client-focused Travel Agent with over 4 years of expertise in creating personalized travel experiences. Adept at understanding client needs and delivering tailored solutions, I specialize in planning seamless itineraries that include flights, accommodations, and activities, all while ensuring budget and preferences are met. With a deep knowledge of global destinations and travel regulations, I am skilled in handling complex bookings, offering expert advice, and managing unexpected changes with efficiency and professionalism. Known for exceptional customer service, strong problem-solving abilities, and an unwavering commitment to client satisfaction, I strive to exceed expectations and build long-term relationships. Proficient in using travel booking systems and platforms, and always up-to-date on the latest industry trends, I'm passionate about creating unforgettable travel experiences for every client.
Overview
20
20
years of professional experience
Work History
Sample Receiving Technician
Bureau Veritas / Merieux NutriSciences
09.2021 - Current
- Accuracy and Efficiency in Sample Handling
- Streamlining Sample Processing
- Compliance with Regulations
- Collaborate with internal clients to resolve operations issues
- Coordinate with team members to ensure that critical deadlines are met
- Maintain a commitment to safety and ethics, an appropriate level of accuracy and efficiency
- Training and Mentorship
Buyer
Self-employed
04.2015 - 04.2021
- Achieved cost savings by negotiating contracts and securing best prices with suppliers.
- Conducted market research and analysis to identify potential new suppliers and stay informed on industry trends.
- Managed vendor relationships, resolving disputes, addressing performance issues, and facilitating communication between parties as needed.
- Implemented tactical approach to sourcing to obtain best value for money.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
Entrepreneur
Sushi IKI IKI
03.2011 - 07.2015
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Launched targeted marketing campaigns to increase brand awareness and attract new customers.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
Travel Agent
Ctrip
01.2005 - 02.2009
- Coordinated travel itineraries by researching destinations and accommodations.
- Provided personalized travel recommendations by understanding client preferences.
- Negotiated contracts with suppliers for securing competitive rates.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Education
AEC Diploma - Accounting and Management
LaSalle College
Montreal, QC06-2010
Skills
- Destination Knowledge
- Itinerary Planning & Organization
- Sales & Upselling
- Attention to Details
- Problem-Solving & Crisis Management
- Verbal and Written Communication
- Knowledge of Booking System & Tools
- Cultural Sensitivity & Adaptability
- Networking & Relationship Building
- Independently Motivated
- Problem-Solving
- Training and mentoring
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Sample Receiving Technician
Bureau Veritas / Merieux NutriSciences
09.2021 - Current
Buyer
Self-employed
04.2015 - 04.2021
Entrepreneur
Sushi IKI IKI
03.2011 - 07.2015
Travel Agent
Ctrip
01.2005 - 02.2009
AEC Diploma - Accounting and Management
LaSalle College
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