Yang Liu
Ottawa,ON
Summary
More than 9 years customer-service experience in aviation industry. have good command of communication skills. being responsible for market satisfaction survey result of flight. ability to promote team work. Adept at safety ,health and sanitation standard with practical knowledge in civil aviation.
Overview
11
11
years of professional experience
Work History
Fight Attendant
China Southern Airline, GUANG ZHOU
06.2015 - 07.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
Rock Climbing Instructor
Unfollow Climbing Gym
02.2022 - 10.2022
- Implemented curriculum and instructional strategies for customers
- Designed and implemented activities to help students explore and develop interests.
- Monitored student progress and provided individualized instruction to meet student needs and climbing goals.
- introduce the climbing equipments and gears to customers according to their needs.
Fight Attendant
Garuda Indonesia Airline
05.2012 - 05.2015
- Work in economy/premium/ first class orgnize the pre-flight briefing
- Interact with passengers and attend to the needs and requests of travelers
- Demonstrate the emergency procedures ,explain the use of safety equipment to passenger
- Provide support for the punctual operation of flight by managing the time for each procedure related to cabin.
Education
Bachelor of Arts - Human Resource Management
Hunan Agricultural University
Changsha Hunan,China06.2017
Associate of Arts - Civil Aviation
Hunan Urban Professional College
Changsha Hunan,China06.2011
Skills
emergency drill
CPR& first aids
crew resource management
outstanding communication skills
hobbies:
outdoor activities(rock climbing, hiking etc); sports, learning languages; communicate with people;passionate about assisting others.
Additional Information
the working experience as rock climbing instructor is part-time job.
Timeline
Rock Climbing Instructor
Unfollow Climbing Gym
02.2022 - 10.2022
Fight Attendant
China Southern Airline, GUANG ZHOU
06.2015 - 07.2023
Fight Attendant
Garuda Indonesia Airline
05.2012 - 05.2015
Bachelor of Arts - Human Resource Management
Hunan Agricultural University
Associate of Arts - Civil Aviation
Hunan Urban Professional College
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