YANG HENG
Edmonton,AB
Summary
Economics graduate from the University of Alberta with hands-on experience in business analysis, market research, and operations. Proven ability to analyze data, automate reporting, and support decision-making using Excel, SQL, R, and Tableau. Experienced in fast-paced, customer-facing environments with demonstrated leadership as a waitress supervisor, developing strong communication, organization, and problem-solving skills. Eligible to work full-time in Canada and seeking an entry-level role in business analysis, finance, or operations.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Pho Binh Dan
Edmonton, AB
06.2023 - Current
- Supervised daily operations, ensuring smooth workflow and excellent customer service.
- Trained and mentored new waitstaff on menu knowledge and service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented process improvements that enhanced order accuracy and delivery speed.
Business Analyst Intern
Shanghai Qiangeheng Co. Ltd
06.2021 - 04.2022
- Automated 5+ weekly sales reports by developing SQL scripts and Excel macros, reducing manual data processing time by 6 hours/month.
- Documented 15+ user pain points through stakeholder interviews for CRM upgrade, translating business needs into JIRA user stories.
- Analyzed 500+ customer service tickets using Excel PivotTables, identifying 3 high-impact process gaps that impacted resolution time.
Market Research Intern
Jingjiang Hengming Co. Ltd
05.2020 - 01.2021
- Supported the marketing team in executing digital and offline campaigns, contributing to a 15% increase in brand awareness (measured via post-campaign surveys).
- Conducted market research on 3+ competitors, analyzing their pricing strategies and social media content, and summarized insights into a 10-page report for strategy optimization.
- Collaborated with the sales team to collect 50+ user feedbacks via interviews and online forms, identifying key pain points to inform product positioning adjustments.
Education
Bachelor of Arts - Economics
University of Alberta
06-2025
Skills
- Programming & Analysis: R, SQL, Spreadsheet, Microsoft software, OLS Regression, Data Cleaning/Wrangling, Descriptive Statistics
- Visualization & Tools: Tableau (Dashboards), Excel (Pivot Tables, Macros)
- Customer service, Critical thinking, Multi-task handling, Time management
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Waitress Supervisor
Pho Binh Dan
06.2023 - Current
Business Analyst Intern
Shanghai Qiangeheng Co. Ltd
06.2021 - 04.2022
Market Research Intern
Jingjiang Hengming Co. Ltd
05.2020 - 01.2021
Bachelor of Arts - Economics
University of Alberta