Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Du

Burnaby

Summary

Experienced financial professional with a strong background in banking, especially client service and business development. Currently pursuing a General Business Diploma at Douglas College. Eight years of banking experience in sales and financial consulting in Hong Kong. Master’s degree in business school at the Chinese University of Hong Kong. Multilingual, including native in Cantonese and Mandarin, business fluent in English.

Overview

10
10
years of professional experience

Work History

Customer Service

Old Xian’s Noodle House
04.2024 - Current
  • Client Engagement: Welcomed and seated customers, providing a warm and professional atmosphere while accurately taking orders to enhance customer satisfaction.
  • Service Excellence: Delivered food and beverages efficiently, consistently checking on customer feedback and addressing requests to ensure a high level of service.
  • Transaction Management: Processed payments accurately through cash and POS systems, ensuring smooth and secure transactions.
  • Sales and Marketing Promotion: Promoted special menu items and deals, effectively communicating value propositions to customers to drive sales. Contributed to marketing efforts by providing insights on customer preferences and feedback, assisting in developing targeted promotions.

Product Sales of Transaction Banking Cash Management

China Construction Bank (Asia) Corporation Limited
07.2019 - 06.2023
  • Client Advisory: Analyzed the client’s business needs and portfolios and delivered tailored transaction banking solutions to optimize clients’ cash flow and financial operations.
  • Sales & Business Development: Proactively identified and converted sales opportunities through consultation and relationship-building in transaction banking products and tax advisory.
  • Collaboration & Relationship Management: Worked with internal teams (operations, IT, frontline) to improve service onboarding.
  • Performance & Business Growth: Consistently met sales targets, contributing to revenue growth and client satisfaction by delivering high-quality banking solutions.
  • Financial Analysis: Analyzed transaction reports to assist management in strategic decision-making.

Product Sales of Transaction Banking Cash Management

Industrial and Commercial Bank of China (Asia) Limited
07.2015 - 07.2019
  • Award: "The Outstanding Staff" Award in Cash Management in ICBC
  • Client Engagement & Sales Growth: Built strong relationships with corporate clients by understanding their financial operations and offering customized banking solutions.
  • Technology & Digital Banking Solutions: Assisted clients in leveraging banking technology, demonstrating digital platforms to streamline transaction management.

Education

General Business Diploma -

Douglas College
Greater Vancouver, BC
05.2025

Master of Science - Information and Technology Management

The Chinese University of Hong Kong
07.2015

Bachelor of Science - Information Management and Information Systems

Dongbei University of Finance and Economics
07.2014

Skills

  • Client-Centered Sales & Service
  • Business Consulting
  • Problem-Solving & Relationship Building
  • Financial Analysis
  • Team Collaboration & Leadership
  • Microsoft Office (Word, Excel, PowerPoint)
  • Investment Funds in Canada (In Progress)

Timeline

Customer Service

Old Xian’s Noodle House
04.2024 - Current

Product Sales of Transaction Banking Cash Management

China Construction Bank (Asia) Corporation Limited
07.2019 - 06.2023

Product Sales of Transaction Banking Cash Management

Industrial and Commercial Bank of China (Asia) Limited
07.2015 - 07.2019

Master of Science - Information and Technology Management

The Chinese University of Hong Kong

Bachelor of Science - Information Management and Information Systems

Dongbei University of Finance and Economics

General Business Diploma -

Douglas College

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Iris Du