Yang Chiou
Scarborough,ON
Summary
Professional Call Center Customer Service Representative in Bank committed to providing courteous, prompt, detailed and accurate support—experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Specialist
DBS
10.2023 - 04.2024
- Involve addressing customer inquiries and complaints related to credit cards.
- Provide information about our bank's credit card advantage benefits and promotions comparing other companies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Barista
Starbucks
10.2018 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Public Health, Economics, Biology
University of Toronto
Toronto, ON06.2024
Skills
Customer Support
Written and oral communication
Data Entry
Customer Focus
Complaint Handling
Call Center Operations
Certification
- First Aid: Standard First Aid with CPR-BLS Ongoing Estimate Completion 2024
- Google AI Essentials Completed 2024
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Call Center Customer Service Specialist
DBS
10.2023 - 04.2024
Barista
Starbucks
10.2018 - 08.2019
Bachelor of Science - Public Health, Economics, Biology
University of Toronto
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