YANETTE NUNES CORREIA
Barrie
Summary
Seeking employment as an experienced customer service representative resolving customer inquiries, while utilizing communication to build rapport and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Loan Servicing Representative
Bill Gosling Outsourcing
09.2023 - Current
- Maintained compliance with regulatory guidelines by diligently verifying borrower information and documentation.
- Contributed to a positive work environment, fostering collaboration among colleagues in achieving departmental goals.
- Mitigated risk exposure through thorough analysis of borrowers'' financial health before granting forbearance or workout plans.
- Enhanced loan servicing efficiency by accurately reviewing and processing loan documents.
- Responded promptly to inquiries from both internal teams and external clients regarding loan servicing matters, ensuring resolutions were reached in a timely manner.
Office Admin/Project Coordinator
Assured Automotive Collision
01.2023 - 08.2023
- Assist project managers with specific administrative tasks related to their assigned projects
- Provided detailed updates to project managers regarding specific jobs on the go
- Order all necessary materials and equipment the shop may need
- Create schedules and maintain time sheets of team members
- Process and organize purchase orders, invoices, contracts and other files for easy access
Office Adminstrative Assitant/Receptionist
L&D Marketing
01.2019 - 12.2022
- Answered calls and inquiries from customers
- Accommodated customers' needs with superb service promptly
- Write and distribute email, correspondence memos, letters, faxes and forms
- Schedule appointments and maintain calendars
- Maintained and organized office equipment
Education
Diploma - Human Resources Management
Canadian College of Business, Science & Technology
Toronto, ON04-2025
Skills
- Strong communication skills
- Professionalism and integrity
- Fraud detection awareness
- Sales and negotiation
- Time management proficiency
- Loan servicing systems
- Teamwork
- Customer service
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Loan Servicing Representative
Bill Gosling Outsourcing
09.2023 - Current
Office Admin/Project Coordinator
Assured Automotive Collision
01.2023 - 08.2023
Office Adminstrative Assitant/Receptionist
L&D Marketing
01.2019 - 12.2022
Diploma - Human Resources Management
Canadian College of Business, Science & Technology
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