Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaneri Vazquez

Escondido

Summary

Dynamic General Manager with a proven track record at Panda Express, excelling in leadership and operations management. Enhanced employee retention through innovative training programs and a comprehensive benefits package. Cultivated strong customer relationships, driving loyalty and satisfaction while consistently exceeding sales targets. Skilled in P&L management and effective problem resolution.

Overview

13
13
years of professional experience

Work History

General Manager

Panda Express Restaurant Group
07.2020 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiation
  • Enhanced team productivity through coaching on management principles and industry practices.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Manager

Panda Express Restaurant Group
04.2019 - 06.2020
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Panda Express Associate

Panda Express Restaurant Group
12.2015 - 04.2019
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.

Cashier

Smart And Final
05.2016 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Assistant Manager

Carl’s Jr
05.2012 - 11.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Orange Glen High School
Escondido, CA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and development
  • Relationship building
  • Goal setting
  • Employee scheduling
  • P&L management
  • Customer retention

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Panda Express Restaurant Group
07.2020 - Current

Assistant Manager

Panda Express Restaurant Group
04.2019 - 06.2020

Cashier

Smart And Final
05.2016 - 12.2016

Panda Express Associate

Panda Express Restaurant Group
12.2015 - 04.2019

Assistant Manager

Carl’s Jr
05.2012 - 11.2015

Orange Glen High School

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Yaneri Vazquez