Yanely Munoz
Burnaby,BC
Summary
Detail-oriented professional with a strong background in administration and customer service seeking to leverage 6 years of experience to contribute effectively to the organization . Dedicated to providing exceptional support and enhancing organizational efficiency.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
Airbnb
Vancouver, BC
01.2024 - 06.2024
- Supported the operations team in managing vacation rental properties, handling inquiries from guests and property owners.
- Managed customer inquiries and provided excellent customer service to resolve issues and enhance guest experience.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted in the onboarding process for new hires, including scheduling orientations and preparing welcome packages.
Administrative Assistant (intership)
Grow Pro
Vancouver, BC
08.2023 - 12.2023
- Managed office operations, including scheduling, correspondence, and filing systems.
- Assisted in preparing reports, presentations, and maintaining databases.
- Coordinated meetings
Building Manager
Rokkina
Mexico
01.2018 - 11.2018
- Collected rent, deposits and payments from tenants.
- Negotiated and managed service contracts with vendors for landscaping, cleaning, and security services, resulting in improved service quality and cost savings
- Addressed tenant inquiries, resolved issues promptly, and maintained tenant satisfaction
- Managed and scheduled contract workers who completed building maintenance and upgrades.
Education
BBA - International Trade And Transportation Logistics Management
School of International Trade
Mexico07.2018
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Office Administration
- Conflict resolution and problem-solving skills
- Software proficiency (Microsoft Office Suite, G suit)
- Data entry and management (Excel, Google Sheets)
- Calendar management and scheduling (Outlook, Google Calendar)
Languages
English
Full Professional
Spanish
Native or Bilingual
References
Available upon request.
Timeline
Administrative Coordinator
Airbnb
01.2024 - 06.2024
Administrative Assistant (intership)
Grow Pro
08.2023 - 12.2023
Building Manager
Rokkina
01.2018 - 11.2018
BBA - International Trade And Transportation Logistics Management
School of International Trade