Yanela Ambriz
Santa Paula
Summary
Dynamic Fulfillment Manager at Motor Vehicle Software with a proven track record in streamlining operations and enhancing customer satisfaction. Expert in inventory control and logistics oversight, while fostering teamwork and communication. Recognized for reducing worker accidents through improved safety protocols and mentoring staff for optimal performance. Highly adaptable to changing needs, consistently delivering reliable solutions under pressure.
Overview
9
9
years of professional experience
Work History
Fulfillment Manager
Motor Vehicle Software - Mvsc
07.2018 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
- Conducted regular audits of warehouse procedures, identifying areas for process improvement and implementing necessary changes.
- Enhanced warehouse organization with a focus on space optimization and product accessibility.
- Communicated with customers via email and over phone to answer questions and provide any information/request as needed.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed strong communication relationships with employees and clerks, prioritizing open and transparent communication.
Product Management Specialist
Custom Packaging Supply
01.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA06-2014
Skills
- Shipping and receiving
- Warehouse operations
- Customer relations
- Staff training
- Inventory monitoring
- Inventory coordination
- Corrective action implementation
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Multitasking Abilities
- Worker supervision
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Forklift operation
- Safety protocols
- Documentation
- Professionalism
- Staff management
- Mentoring and training
- Shipment coordination
- Schedule management
- Inventory control
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Manager
Motor Vehicle Software - Mvsc
07.2018 - Current
Product Management Specialist
Custom Packaging Supply
01.2016 - 06.2018
High School Diploma -
Santa Paula High School
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