YANDIRA ANTEZANA
Palo Alto
Summary
Team-oriented coordinator with extensive experience in administrative support, ensuring efficient office operations. Proficient in file management and financial assistance program administration. Strong technical skills complemented by a solid understanding of office management and bookkeeping practices.
Overview
13
13
years of professional experience
Work History
EAN COORDINATOR - CASE MANAGER
LIFE MOVES
Palo Alto
07.2023 - Current
- Collaborated with multidisciplinary teams to coordinate services that enhanced client outcomes.
- Monitored client progress, completed documentation in a timely manner, and ensured compliance with agency policies.
- Managed diverse caseload while ensuring accuracy of confidential electronic records and documentation.
BILINGUAL CASE INVESTIGATOR
CDC FOUNDATION
11.2021 - 07.2022
- Coordinated with public health and local facilities to facilitate effective isolation and quarantine of school-age individuals.
- Managed Covid-19 outbreaks in the school setting with site liaison and public health officers.
- Entered text-based and numerical information from source data into company database, ensuring accuracy and timeliness.
- Organized school chart filing system to enhance data retrieval efficiency for epidemiologist and testing team.
- Triaged support questions in testing needs from on-site school personnel of 20 schools to determine if they would require testing team to be deployed.
COMMUNITY CARE SPECIALIST
PUBLIC HEALTH INSTITUTE
01.2021 - 11.2021
- Investigated fifty Covid-19 cases daily, documenting contacts to support effective tracking and response efforts.
- Communicated with community groups and individuals via phone, text, email, and CalConnect to deliver educational resources on isolation policies and quarantine measures.
- Logged client information using secure contact tracing software to maintain accurate records and ensure compliance with health guidelines.
CUSTOMER SERVICE/DEPARTURE COORDINATOR
ALASKA AIRLINES
10.2016 - 01.2021
- Assisted clients in preparing travel documents and forms, ensuring compliance with regulations.
- Responded to critical flight operations and medical situations, swiftly identifying concerns and providing necessary support.
- Supervised airfield operations, including arrivals, departures, and fueling, addressing issues to maintain smooth operations.
- Coordinated cargo management and created daily agendas for mechanics and ramp agents, ensuring compliance with FAA, TSA, and airport regulations.
- Promptly maintained targets in adjusted flight itineraries, prioritizing safety and protocol.
BUSINESS MANAGER
YAN'S TOURISM TRAVEL AGENCY
10.2013 - 06.2016
- Established partnerships with local businesses, leading to increased sales opportunities.
- Collaborated with web developer and marketing creator to enhance online sales and improve profit margins.
- Recruited, hired, and trained new employees, monitoring and reviewing individual performance to enhance team effectiveness.
- Monitored supplier operations to verify quality delivery schedule and conformance to contract specifications.
Education
GRADUATE CERTIFICATE - OCCUPATIONAL HEALTH
UNIVERSIDAD AUTONOMA DE ZACATECAS
Zacatecas, MexicoBACHELORS OF SCIENCE - TRAVEL MANAGEMENT
INSTITUTO BOLIVIANO DE TURISMO Y ADMINISTRACION
La Paz, BoliviaASSOCIATE OF ARTS - SOCIAL BEHAVIORAL SCIENCE
OHLONE COLLEGE
Fremont, CASkills
- Case management
- Case prioritization
- Database management
- Progress reporting
- Cross-functional collaboration
- Attention to detail
- Team consensus
- Budget oversight
Timeline
EAN COORDINATOR - CASE MANAGER
LIFE MOVES
07.2023 - Current
BILINGUAL CASE INVESTIGATOR
CDC FOUNDATION
11.2021 - 07.2022
COMMUNITY CARE SPECIALIST
PUBLIC HEALTH INSTITUTE
01.2021 - 11.2021
CUSTOMER SERVICE/DEPARTURE COORDINATOR
ALASKA AIRLINES
10.2016 - 01.2021
BUSINESS MANAGER
YAN'S TOURISM TRAVEL AGENCY
10.2013 - 06.2016
GRADUATE CERTIFICATE - OCCUPATIONAL HEALTH
UNIVERSIDAD AUTONOMA DE ZACATECAS
BACHELORS OF SCIENCE - TRAVEL MANAGEMENT
INSTITUTO BOLIVIANO DE TURISMO Y ADMINISTRACION
ASSOCIATE OF ARTS - SOCIAL BEHAVIORAL SCIENCE
OHLONE COLLEGE