Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanci Cruz

Mississauga

Summary

Aviation professional with extensive experience in passenger service, focused on enhancing customer satisfaction. Demonstrated expertise in managing check-in processes, addressing customer inquiries, and resolving issues efficiently. Recognized for strong teamwork and adaptability, fostering a collaborative and results-oriented environment.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Alliance Ground International
03.2022 - Current
  • Streamlined check-in process by verifying documentation and ticket reservations for international travelers.
  • Assisted passengers with inquiries regarding flight information, baggage, and special assistance needs.
  • Maintained a smooth boarding process at the gate to ensure timely departures.

Key Lead

MaryJane's Cannabis
01.2021 - 03.2022
  • Delivered prompt, efficient, and friendly service while promoting company brand and educating customers on mission and values.
  • Explained characteristics of various cannabis types to customers while adhering to retail regulations.
  • Resolved customer complaints and accommodated special requests to enhance satisfaction.

Associate

Panera Bread
11.2016 - 06.2021
  • Cultivated strong multi-tasking abilities through diverse operational responsibilities.
  • Oversaw food quality assurance as line consolidator before product delivery to customers.
  • Enhanced customer interactions by promptly identifying and addressing needs.

Sales Associate

Carters Osh'Kosh
09.2019 - 02.2020
  • Cultivated skills to effectively engage diverse customers in various situations.
  • Demonstrated strong communication abilities and de-escalation techniques for conflict resolution.
  • Managed cash handling with zero discrepancies and ensured accurate counting during openings and closings.
  • Maintained thorough records of sales, returns, and inventory levels.

Education

High School Diploma - undefined

Lakeshore Collegiate Institute
01.2016

Skills

  • Customer service expertise
  • Professional demeanor
  • Microsoft Office proficiency
  • Rapid learning
  • Relationship building
  • Cash management
  • Team collaboration

Languages

Spanish - Fluent
Native or Bilingual
English
Native or Bilingual

Timeline

Passenger Service Agent

Alliance Ground International
03.2022 - Current

Key Lead

MaryJane's Cannabis
01.2021 - 03.2022

Sales Associate

Carters Osh'Kosh
09.2019 - 02.2020

Associate

Panera Bread
11.2016 - 06.2021

High School Diploma - undefined

Lakeshore Collegiate Institute

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Yanci Cruz