YANARA RACET CERVERA
1730 Eglinton Avenue East, M4A2X9, North York,ON
Summary
Certified teacher with a career of over 10 years teaching Spanish and English as a Second Language. Extensive class management experience in varied multicultural environments. Assistant and Training Manager with 8 years of accomplishments in Hospitality and Customer Service roles.
Overview
8
8
years of professional experience
Work History
ESL and Spanish Instructor
Toronto District School Board
Toronto, ON
09.2019 - 06.2024
- Taught Spanish and ESL lessons to grades K-12 successfully delivering seamless teaching.
- Developed and implemented Spanish and English language curriculums to teach grammar, vocabulary, reading, writing, and conversational skills.
- Compiled, administered and graded examinations and other assigned work.
- Adapted teaching methods to accommodate various learning styles of students.
- Integrated technology into classroom settings to engage students and diversify instruction.
- Attended professional development workshops related to teaching strategies for second language learners.
- Organized language immersion events and field trips to promote real-world language use.
Assistant Manager
Rally Restaurant
North York, Ontario
07.2020 - 03.2024
- Assisted with hiring of new employees and implemented training sessions.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Developed system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised restaurant daily operations.
- Assisted in scheduling shifts and assigning duties.
- Managed customer service inquiries and complaints in a timely and patient manner.
Team Leader and Training Manager
Le Germain Hotel, Victor Restaurant.
Toronto, ON
02.2017 - 07.2020
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Trained and mentored newly hired employees by coordinating and implementing training sessions on restaurant and hotel functions.
- Developed training materials, including guides and handouts.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Organized and led special events in restaurant and hotel: receptions, weddings, corporate lunches and dinners.
- Promoted high customer satisfaction by resolving problems with knowledgeable and professional service.
Customer Service Representative
Gatestone Co. Bank of America Call Center.
01.2016 - 12.2016
- Managed large amounts of inbound and outbound calls in English and Spanish.
- Executed financial transactions according to bank policies and procedures.
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
- Set up repayment plans and programs for customers.
- Maintained accurate records of customer interactions for future reference.
Education
Bachelor's Degree - English and French as a Second Language
University of Camagüey
Camagüey, CubaSkills
- Excellent communication
- Interpersonal skills
- Outstanding class and time management
- Patience
- Organization
- Prioritization
- Team building
- Supervision and management
- Exceptional customer service
- Problem-solving skills
- Staff training and development
Professional Development
- TEFL Certificate: Teaching English as a Foreign Language-Seneca College, 2018
- TESL Toronto Spring 2018 Conference, Victoria University-Toronto, Ontario, 2019.
- Gatestone Bank of America Training Certificate. North York, 2016.
- Public Affairs Certificate, Cuban Association of Communication - Camagüey, Cuba, 2016.
- Teaching Knowledge Test Certificate by Cambridge University- Habana City, Cuba, 2015.
Timeline
Assistant Manager
Rally Restaurant
07.2020 - 03.2024
ESL and Spanish Instructor
Toronto District School Board
09.2019 - 06.2024
Team Leader and Training Manager
Le Germain Hotel, Victor Restaurant.
02.2017 - 07.2020
Customer Service Representative
Gatestone Co. Bank of America Call Center.
01.2016 - 12.2016
Bachelor's Degree - English and French as a Second Language
University of Camagüey
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