Yanan Jia

Highly-motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand image. Strong worth ethic, adaptability and exceptional languages skills.

Financial Service Representative - CIBC (December 2023-Present)

- Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use my knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

- Relationship building - Engage in marketing and outreach activities to show clients I value them and their communities. Work as one team to ensure clients are connected to the right people and opportunities.

Client Service Representative(Hourly) - CIBC (July 2022- December 2023)

- Client engagement: Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful.

- Connect clients to the right CIBC team members who can help them reach their goals.

- Problem-solving - Listen, and understand the client's needs. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

Store General Manager - Thirsted (May 2021 - 2022)

- Strong leadership skills and the ability to coach and mentor team members with professional maturity

- Plan, organize, direct, control and evaluate our beverage service operations in store.

- Supervise the implementation of all operating procedures for beverages and food products

- Create and modify standard operating procedures (SOP)

- Ensure compliance with public health and safety regulations

Internship with Brampton Fire Department (January 2021-April 2021)

- Research analysis for the brand and media, and did a pitch about insights and solutions

- Did a creative campaign for fire prevention

- PR plan package about Instagram promotion, landing page adjustment, news releases, and influencers.

Cashier - Thirsted (August 2019 - April 2021)

- Problem-solving

- Customer service

- Multi-tasking